DAZHANE WHATLEY
Cleveland,Ohio
Summary
Certified STNA offering expertise in vitals monitoring, mobility support, and overall wellness. Maintains patient comfort and improves quality of life with compassionate care and companionship.
Motivated Customer Service Representative focused on delivering quality service. Remains level-headed in issue resolution. Documents problems thoroughly and strives to achieve complete customer satisfaction.
Hardworking Daycare Assistant diligent in keeping children safe and secure while promoting learning and meeting basic needs of care. Excellent people and problem-solving abilities with diligent and focused nature.
Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts.
Overview
5
5
years of professional experience
Work History
STNA
IntelyCare
01.2019 - Current
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Paraprofessional
Maximus Healthcare
10.2022 - 11.2023
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Customer Service Representative
DialAmerica
11.2022 - 05.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- managed approximately 30 incoming calls, emails and faxes per day from customers.
Daycare Assistant
Little Sprouts
03.2022 - 09.2022
- Promoted learning and social development through structured and unstructured playtime.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
State Tested Nursing Assistant
The Willows
11.2019 - 01.2021
- Transferred patients between beds, wheelchairs, and other locations
- Monitored patient conditions and reported problems to nursing staff
- Recorded patient heart rate, pulse, and blood pressure.
Education
Associate Degree In Nursing - Nursing
Tri-C
Downtown Cleveland Skills
- P>Excellent Communication
- P>First Aid/CPR
Timeline
Customer Service Representative
DialAmerica
11.2022 - 05.2023
Paraprofessional
Maximus Healthcare
10.2022 - 11.2023
Daycare Assistant
Little Sprouts
03.2022 - 09.2022
State Tested Nursing Assistant
The Willows
11.2019 - 01.2021
STNA
IntelyCare
01.2019 - Current
Associate Degree In Nursing - Nursing
Tri-C