Drew Buening
Onalaska,WI
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
4
4
years of professional experience
Work History
DESKTOP SUPPORT TECHNICIAN
Optum
08.2022 - Current
- Setup and installed new computers
- Worked with various systems, peripherals, and software
- Obtained and evaluated information about new systems, peripherals and software technology
- Configured and tested new software and hardware
- Researched and identified solutions to technical problems
- Responded to customer inquiries and provided technical assistance over phone and in person
- Tested new software and hardware prior to deployment
- Diagnosed and troubleshot hardware, software and network issues
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation
- Installed and configured operating systems and applications
- Configured hardware, devices, and software to set up work stations for employees.
IT ASSET MANAGEMENT SPECIALIST
Optum
03.2021 - 08.2022
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Met performance excellence requirements, supported voice of customer solicitations and followed up on continuous improvement initiatives
- Maintained a team of individuals
- Trained multiple individuals into the team
- Consistent on inventorying all equipment returned
- Proven ability to track and locate lost equipment.
DESKTOP SUPPORT TECHNICIAN-CONTRACTOR
Optum
10.2020 - 03.2021
- Setup and installed new computers
- Imaged multiple systems with various images
- Worked with various systems, peripherals, and software
- Obtained and evaluated information about new systems, peripherals and software technology
- Created user accounts and assigned equipment to certain contracts.
Education
Associate of Applied Science - Computer Support Specialist
Western Technical College
La Crosse, Wisconsin04.2020
Skills
- Well-rounded in all Microsoft Office applications
- Trained in user assistance
- Accomplished with ServiceNow
- Experienced in BeyondTrust
- Proficient with Mitel applications and their software
- Skillful with FedEx Ship Manager
- Accomplished with Active Directories
- Proficient with hardware inventory systems
- Dexterous with Dell Latitude Models: 5480, 5400, 5410, 5420 & 5430 as well as with Dell Optiplex 3000 Micro & 3040
- Skillful with Zebra 500 & 505 thermal label printers
- Proficient with configuring Mitel 6920 & 5320 hard desk phones
- Accomplished at configuring hotspots
- Skillful with Xerox C405/B415 printers & XDA software
- Trained to do desktop workstation repair
- Expertise in hardware troubleshooting
- Skilled in software installation
- Expert in organizational skills
- Well-versed in developing training material
- Proficient in remote support
- Accomplished in device configuration of different hardware
- Base level of updating images
Volunteering
- Currently volunteer with the Coulee Region Humane Society in Onalaska, WI.
- Socialize and play with available cats to get them adapted to human interaction before being adopted.
- Have donated to this organization for animal supply needs.
Timeline
DESKTOP SUPPORT TECHNICIAN
Optum
08.2022 - Current
IT ASSET MANAGEMENT SPECIALIST
Optum
03.2021 - 08.2022
DESKTOP SUPPORT TECHNICIAN-CONTRACTOR
Optum
10.2020 - 03.2021
Associate of Applied Science - Computer Support Specialist
Western Technical College