Summary
Overview
Work History
Timeline
Skills
Education
Generic
Jennifer Torres

Jennifer Torres

Kennesaw,GA

Summary

Offering extensive customer service and business experience. Fully committed to providing the highest possible standards of customer service and support. Proven ability to train, supervise, motivate, and evaluate customer service representatives. People oriented; enjoy working directly with customers and the general public. Self-starter; can be depended on to complete a task under minimal supervision. Understands and appreciates the importance of a job well done. First-class problem solver with excellent interpersonal skills.

Overview

1
1
Language
1
1

Spanish

Work History

Chief Administrator Officer

Sage Outsource
2007 - 2019
  • Assisted in the growth of the business from 4 employees to over 100 employees.
  • Identified and made recommendation for process improvements
  • Oversaw implementation of organizational policies and procedures
  • Monitored performance of personnel to ensure a productive work environment
  • Managed HR function in areas of staffing and training
  • Motivated employees to achieve personal goals and to consistently meet expected quotas
  • Built a teamwork environment that encouraged hard work and collaboration
  • Ensured workflow efficiencies, customer service excellence, and quality assurance.
  • While working at Sage Outsource , I helped secure multiple contracts using my technical knowledge and training background. I worked closely with the business for the following companies:
  • -LogMeIn, Inc (2017-2019)
    Account Liaison Manager
    Team Lead
    Workforce Management
    Quality Assurance Analyst
    Subject Matter Expert

    -Citrix Systems Inc. (2016-2017)
    Account Liaison Manager
    Team Lead
    Workforce Management
    Quality Assurance Analyst
    Subject Matter Expert

    -Upserve, formally Swipely (2014-2016)
    Account Liaison Manager
    Team Lead
    Training Specialist
    Quality Assurance Analyst
    Subject Matter Expert

    -Chargify (2011-2014)
    Account Liaison Manager
    Team Lead
    Training Specialist

    -Apptopia (2012-2013)
    Account Liaison Manager
    Training Specialist
    Quality Assurance Analyst
    Subject Matter Expert

Customer Service Rep

Tmobile
Sunrise, FL
2004 - 2007
  • Perform credit analysis to determine the approval of customers’ lines of credit
  • Resolve issues involving account discrepancies, product delivery and cost
  • Provided technical support
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Administrative Assistant

City Of Hollywood
Hollywood, FL
2004 - 2007
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Created presentations to inform, motivate and persuade internal and external audiences.
  • Scheduled office meetings and client appointments for staff teams.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
  • Set up conference rooms, technology and materials to facilitate meetings.

Timeline

Chief Administrator Officer

Sage Outsource
2007 - 2019

Customer Service Rep

Tmobile
2004 - 2007

Administrative Assistant

City Of Hollywood
2004 - 2007

Bachelor of Arts - English

BCC

Skills

    Training and Development

undefined

Education

Bachelor of Arts - English

BCC
Hollywood, FL

Similar Profiles

CREATE PROFILE
Jennifer Torres