Dependable team member with solid background supporting the group with a hardworking approach. Seek every opportunity to go beyond basics and serve customers with speed and diligence. Physically-fit, punctual, and always ready to learn new tasks. Frequently praised as diligent by his peers, can be relied upon to help the company achieve its goals plus some.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server and Cashier
Waffle House
Newport News, VA
06.2020 - 04.2022
Served breakfast, lunch, dinner to 50-100 customers per shift at a national chain restaurant
Memorize over 30 menu items and rotating specials in order to give customized recommendations to guests
Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
Maintained and enforced strict and up-to-date cleanliness policies regarding the
COVID-19 outbreak to ensure both employee safety and customer satisfaction
Record and/or memorize orders and have them followed completely correct to cooking staff to foster timely delivery
Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction
Trained new servers in company policies, guest service standards, and best practices.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Security Officer
Top Guard Security
Richmond, VA
01.2022 - 03.2022
Patrolling and monitoring activities on the company’s premises regularly to discourage criminals and ensure the environment is safe and secure
Evicting trespassers and violators and detaining perpetrators while following legal protocols before relevant authorities arrive to take over
Controlling the entrance and departure of employees, visitors and vehicles according to protocols
Monitoring surveillance cameras to watch out for any disruptions or unlawful activities
Providing detailed reports on daily activities and any incidents that may have occurred to management
Testing security systems and, if needed, operating X-ray machines and metal detectors
Using provided communication devices such as two-way radios in a clear and concise manner
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Outside Sales Representative
Homefix Custom Remodeling
Henrico, VA
01.2022 - 02.2022
Established new accounts through personal visits to potential customers.
Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Lead product demonstrations and one-call-close consultations in customers' homes
Present in-house financing opportunities and complete all required finance paperwork
Attend once weekly team meetings in the office
Amazon Sorter
Amazon
Ashland, VA
06.2021 - 08.2021
Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
Stacked items according to weights, sizes, types and picking priorities.
Assessed and sorted items into containers or designated areas according to classification, size and condition.
Used hand-held scanner to enter data product information.
Delivery Driver/Customer Service
Paisano's Pizza
Richmond, VA
05.2021 - 08.2021
Managed customer expectations, communicating realistic food preparation times and opinions on menu items
Enhanced team efficiency with well-stocked stations and efficient side work
Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables
Satisfied customers with fast, friendly, and knowledgeable support
Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
Assisting with loading and unloading items from vehicles
Maintain and attempt to repair electric bike brakes and etc.
Maintenance/Busser
Outback Steakhouse
Newport, VA
06.2020 - 08.2020
Executing Outback's standards on cleanliness and prompt service
Pre-bussing tables, as well as help to maintain floor and table sanitation
Assisting throughout the restaurant
Completed accurate work tasks by carefully reviewing every order
Scraped and removed excess materials from brick and structures
Kept all areas clean, organized, and in line with company professional standards.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
Advanced High School Diploma -
Warwick High School
06.2021
Skills
Honest and Ethical
Critical Thinker Great Leadership Skills
Great Customer Service Skills
Great Communication skills
Time management Leadership
Product Scanning
Reliable and Responsible
Work Task Prioritization
Affiliations
SCA President
Former IB (International Baccalaureate) Student
June 2021
Clubs: Distributive Education Clubs of America (DECA), Family, Career and Community
Leaders of America (FCCLA), Future Business Leaders of America-Phi Beta Lambda, Inc.
(FBLA-PBL), Violence Intervention Program (V.I.P), Boys & Girls Clubs of America (Keystone
Club), and Boys & Girls Clubs of America (Passport to Manhood).
Certificates
CPR Certified