Managing Partner
35/20 Dallas South Operations
03.2018 - 02.2024
Hi, I’m
D. Bert Sowells
Desoto,TX
Summary
Dynamic Sales Executive with many years of experience providing high levels of customer service, while increasing revenues. Personable communicator focused on exceeding client expectations. Organized and dependable candidate with success at managing multiple priorities with a positive attitude. My willingness to take on added responsibilities to meet team goals, will make me a valuable asset to TWG
Work History
35/20 Dallas South Operations DeSoto, TX
Managing Partner
03.2018 - 02.2024
Job overview
- Managed cross-functional teams to enhance product delivery and operational efficiency in the restaurant, bar and entertainment departments.
- Promoted and oversaw live weekly entertainment events for the bar and outside venues.
- Provided entertainment that included music, karaoke and line dancing for nursing homes throughout the Dallas area.
- Managed budgetary allocations, ensuring optimal resource utilization while maintaining quality service delivery.
- Maintained a professional organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Mortgage Assistance GroupDallas, TX
Director of Operations
01.2007 - 03.2018
Job overview
- Worked with senior who were coming out of bankruptcy and facing the threat of loosing their home to foreclosure.
- Implemented training programs designed to enhance the sensitivity of staff members towards the needs of our clients during such a difficult period of their lives.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks
Trophy Automotive Dealer GroupMesquite, TX
Internet Sales Manager
07.2003 - 01.2007
Job overview
- Directed online sales strategy, optimizing digital marketing channels for increased customer engagement.
- Responded to internet inquiries and phone calls in timely matter.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Increased repeat business by developing loyalty program for online customers.
Software Academy Addison, TX
Sales Executive
03.2000 - 08.2003
Job overview
- Cultivated relationships with clients to understand their needs and provide tailored software solutions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved significant sales targets by motivating team and setting realistic yet challenging goals.
Education
Video Technical Institute Los Colinas, TX.
Associate of Science from Video Production/ Electronics
Wiley College Marshall, AK
No Degree from Radio And Television Broadcasting
South Oak Cliff High School Dallas, TX
High School Diploma
Skills
- Strategic planning and execution
- Team leadership
- Staff training/development
- Customer service management
- Direct sales
- Customer service
- Closing techniques
- Product promotions
- Exceeds sales goals
- Customer needs assessments
Timeline
Director of Operations
Mortgage Assistance Group
01.2007 - 03.2018
Internet Sales Manager
Trophy Automotive Dealer Group
07.2003 - 01.2007
Sales Executive
Software Academy
03.2000 - 08.2003
Video Technical Institute
Associate of Science from Video Production/ Electronics
Wiley College
No Degree from Radio And Television Broadcasting
South Oak Cliff High School
High School Diploma