DBETO GUTIERREZ
Los Angeles,California
Summary
Experienced in honing strong communication and organizational skills within a fast-paced event environment. Adept at managing crowds and ensuring smooth operations. Seeking to pivot into a new field by leveraging transferable skills such as guest service into the realm of security.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Usher
The Music Center
06.2022 - 01.2025
- Welcomed and seated guests in theatre auditoriums and lecture halls, ensuring a positive experience.
- Responded to a wide range of customer service inquiries with professionalism and sensitivity.
- Operated 2-way radios and coordinated with team members to maintain safety and efficiency during events.
- Directed guest paths of travel, assisted senior individuals or those with disabilities, and ensured adherence to safety standards.
- Inspected theatres for potential safety hazards and maintained a clean, safe workplace environment.
- Handled additional tasks such as setting up signage, stanchions, and program carts to enhance event organization.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Boosted customer satisfaction, providing courteous and informative responses to inquiries.
- Participated in training sessions to stay updated on venue policies and guest service standards.
Education
High School Diploma -
Miguel Contreras Learning Complex
Los Angeles, CA06.2024
Skills
- Patience and composure
- Reliability and punctuality
- Working under pressure
- Safety awareness
- Guest service
- Cleaning and sanitizing
Accomplishments
- Sponsored Cyclist
- Clothing Brand
- Leadership
- Technical skills
Certification
- California Guard Card
- Drivers License
Languages
English
Full Professional
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Usher
The Music Center
06.2022 - 01.2025
High School Diploma -
Miguel Contreras Learning Complex
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