Jessica Estala
Manor
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Usher
North Lamar Bingo
Austin
12.2024 - Current
- Assist guests with seating, bingo cards, and game materials
- Explain game rules and procedures to players
- Verify winning bingo cards and reported results accurately
- Maintained order and insured compliance with bingo hall rules
- Provide friendly, professional customer service in a fast-paced environment
- Support team members to insure smooth bingo operations
Cashier
North Lamar Bingo
Austin
10.2023 - Current
- Processed cash transactions for bingo card sales accurately
- Balanced cash drawer and followed cash handling procedures
- Maintained accuracy while handling high cash volumes
- Provided professional, friendly customer service
- Answered player questions regarding pricing and payouts
- Followed all bingo hall rules and procedures
Customer Service Representative
Mr. Greens Produce
Austin
07.2021 - 11.2024
- Provided customer service support for high-volume retail and wholesale produce accounts
- Processed and managed orders via phone, e-mail and order management systems with high accuracy
- Coordinated with warehouse and delivery teams to ensure on-time, error-free shipments
- Resolved order discrepancies, shortages, and customer concerns efficiently and professionally
- Adjusted invoices, processed product returns, and issued customer credits accurately to maintain billing accuracy
Education
General Education Development Certification
Austin, TXSkills
- Customer service excellence
- Order processing
- Inventory management
- Problem resolution
- Communication skills
- Time management
- Attention to detail
- Conflict resolution
- Strong interpersonal skills
- Patience and composure
- Courteous and professional demeanor
- Guest and client satisfaction
Timeline
Usher
North Lamar Bingo
12.2024 - Current
Cashier
North Lamar Bingo
10.2023 - Current
Customer Service Representative
Mr. Greens Produce
07.2021 - 11.2024
General Education Development Certification