Débora Pascoal-Bretas
Mass Pro Insulation
Joplin,USA
3
Languages
2027
years of professional experience
Bilingual professional with experience in customer service, administrative support, sales support, and marketing. Skilled in CRM software, customer communication, data entry, order coordination, and daily operations. Strong ability to build relationships with customers, vendors, and teams while providing organized and efficient support.
Work History
Marketing & Customer Relations Assistant (Remote)
10 Months- Created and managed social media content, including Instagram posts, Reels, Stories, and Facebook updates.
- Assisted customers with inquiries, delivering timely and accurate information on insulation products to enhance customer satisfaction.
- Conducted follow-up calls to customers regarding estimates, appointments, and services, fostering strong communication and engagement.
- Managed customer records in CRM software, ensuring accuracy and confidentiality to facilitate effective customer interactions.
- Maintained and updated customer records in the CRM system.
Sales Assistant
11 Months- Assisted customers with product inquiries and order processing.
- Managed sales documentation and administrative tasks to support smooth operations.
- Cultivated strong customer relationships through attentive service and personalized assistance.
- Worked cross-functionally with sales, warehouse, and customer service teams to ensure a seamless customer experience.
- Coordinated delivery schedules and tracked orders to ensure timely and accurate fulfillment.
- Collaborated with the marketing team by participating in promotional campaigns, social media content, and branded videos.
Office Assistant
3 Years 1 Month- Assisted the sales and finance departments with administrative tasks and customer documentation.
- Registered vehicles with the DMV and ensured all documentation complied with state requirements.
- Oversaw the daily operations of the service department, ensuring efficient workflow and customer satisfaction.
- Created and processed service invoices with accuracy and attention to detail.
Receptionist
10 Months- Managed front desk operations, ensuring efficient appointment scheduling and customer flow.
- Maintained cleanliness and organization of reception area, enhancing overall salon environment.
- Managed incoming phone calls and processed payments at front desk.
Receptionist
10 Months- Helped customers with inquiries with garment drop-off and pickup.
- Processed payments and organized customer records for accurate tracking.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
Administrative Assistant (Part-Time/Summer)
- Coordinated scheduling, invoicing, and customer communication to ensure smooth operations.
- Organized files and streamlined daily business operations for improved accessibility.
Education
Associate of Arts - Business Administration
Skills
Social Media Management
CRM Software
Customer Service
Sales Support
Data management
Data management
Microsoft Office
Time management
Team Collaboration
Communication skills
Problem Solving
Bilingual communication
Languages
English
Portuguese
Spanish
Timeline
Marketing & Customer Relations Assistant (Remote)
Mass Pro Insulation
09.2025 - 07.2026Read More
Sales Assistant
NESFA Spray Foam Supply Inc.
08.2024 - 07.2025Read More
Office Assistant
Weymouth Auto Motors / Abington Auto Mall
07.2021 - 08.2024Read More
Receptionist
Tropical Trend Hair Salon
09.2020 - 07.2021Read More
Receptionist
Triuno Dry Cleaner
06.2019 - 04.2020Read More
Administrative Assistant (Part-Time/Summer)
Pascoal Cleaning Service
Read More
Crowder College
Associate of Arts from Business Administration
Read More