Dennis Cloutier
Leominster,MA
Summary
Energetic Field Service Engineer with 5+years background performing complex repairs, installations and troubleshooting. Committed to providing optimum service support through phone and onsite visits. Proficient in investigating and troubleshooting complex software, firmware, and mechanical electrical malfunctions or failures.
Overview
2
2
years of professional experience
Work History
Field Service Engineer Level II
Sebia, Inc.
03.2023 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Troubleshoot to root cause and repair complex IVD instrumentation to repair or replace worn or malfunctioning components.
- Repair and calibrate systems and equipment post-installation.
- Provide next level support for software and firmware implementation.
- Level II Technical support to troubleshoot, repair and maintain operational efficiencies in pneumatic, hydraulic, mechanical, and electrical systems.
Field Service Engineer Level 1
Sebia, Inc.
06.2022 - 03.2023
- Performed onsite installation, modification and maintenance of systems and equipment.
- Disassembled and reassembled complex IVD instrumentation to repair or replace worn or malfunctioning components.
- Repaired and calibrated systems and equipment post-installation.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Field Service Engineer - National
Sebia, Inc.
06.2021 - 06.2022
- Field Lead for the installation, troubleshooting and training for a nationwide software and firmware implementation program.
- Performed Level 2 support for onsite installation, modification and maintenance of systems and equipment.
- Supported highly complex escalation calls while mentoring local FSE's
- Repair and calibrate systems and equipment post-service.
- Troubleshoot faulty instrumentation to a root cause repair\ and provide high level onsite customer support and documentation.
Education
Certificate of Technical Proficiency - Automotive Technology
Montachusett Regional Technical School
Fitchburg, MA06.2017
Skills
- Sebia software and firmware expert
- Training and Leadership
- Service Documentation
- Detailed Testing and Calibration
- Diagnostic Software
- Coordinating Projects
- Technical Acumen
- Customer Satisfaction
Section name
Avid rider and a mechanic for several riders in my group.
Timeline
Field Service Engineer Level II
Sebia, Inc.
03.2023 - Current
Field Service Engineer Level 1
Sebia, Inc.
06.2022 - 03.2023
Field Service Engineer - National
Sebia, Inc.
06.2021 - 06.2022
Certificate of Technical Proficiency - Automotive Technology
Montachusett Regional Technical School