Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Christine Cox

Lewiston,ID

Summary

Over 45 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. Dedicated Courier enthusiastic about meeting all kinds of people and bringing experience in busy delivery and pickup settings. Bonded and knowledgeable in domestic, international, hazardous, medical, banking and classified shipments. Successful career history while safely driving automobile, truck, panel vans and box trucks transport.


Skillful and detail-oriented Retail Merchandiser accomplished in product assembly, material handling and display design. Works well independently and as part of a team. Well-versed in stocking merchandise according to Plan-o-gram (POG) and planning promotional displays. Demonstrated success in collaborating with store and advertising management to create and deploy successful merchandising strategies for seasonal and promotional needs.


Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in menu creation, cooking/prep, professional catering and managing large-scale events or intimate gourmet dining and afternoon tea services. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service.

Overview

13
13
years of professional experience

Work History

Delivery Courier

The Exchange
Lewiston, ID
12.2021 - Current
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Followed company policies and procedures during shift.

Merchandiser

Home Depot, Inc.
Lewiston, ID
03.2018 - 01.2020
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
  • Assembled quarter and full-size point of purchase promotional displays.
  • Established strong vendor relationships to maintain and support business.
  • Completed seasonal promotions and arranged in-store displays to showcase available products.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
  • Updated pricing and signage to complete product displays and educate customers.
  • Verified products appeared at correct locations in proper quantities.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information and pricing.

Food Server

Red Lobster Restaurant
Lewiston, ID
02.2018 - 07.2018
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Cultivated warm relationships with regular customers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Completed table resets by wiping down surfaces and refilling condiments.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.

Rural Route Courier

Pony Express, Inc. Subcontractor For USPS
Moscow, ID
08.2012 - 04.2016
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
  • Reported suspected mechanical issues quickly to supervisor for remediation.
  • Drove safely at all times to avoid accidents and harm.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Followed company policies and procedures during shift.

Medical Courier

Pathologist Regional Laboratory
Lewiston, ID
03.2010 - 07.2012
  • Picked up packages and made deliveries safely and securely, exceeding prior delivery records expectations.
  • Properly documented all specimens received.
  • Built and maintained professional relationships with customers.
  • Picked up medical specimens from Lewis/Clark valley businesses within 25 square mile territory daily.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
  • Developed and maintained courteous and effective working relationships.


Courier

Federal Express, Inc.
Lewiston, ID
05.1989 - 02.1994
  • Trained for and held the International Specialist position at the Lewiston office for 3 years.
  • Trained for and received certification as the HAZ Mat Specialist.
  • Trained as office front counter customer service. Answered customer inquiries regarding shipments and provided updates on package arrival.
  • Competed in and won the Courier Competition Rodeo qualification.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers. Assisted in training staff at office meetings on specialties.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Reported suspected mechanical issues quickly to supervisor for remediation.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Drove safely at all times to avoid accidents and harm.
  • Delivered packages to customer doorsteps and business offices.
  • Greeted recipients, picked up and delivered packages and parcels and acquired proper signatures for all deliveries, exceeding prior route delivery records by 20%.
  • Informed customers of discounts, special offers and programs to enhance customer experience.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways in all weather.
  • Operated vehicle safely in highly congested areas with no traffic violations and a perfect driving record.
  • Followed company policies and procedures during shift.
  • Tracked delivery information, mileage and fuel use while on shift.


Education

No Degree - General Education, Focus On Music/Drama

Lewis & Clark College
Lewiston, ID

High School Diploma -

Lewiston High School
Lewiston, ID
06.1972

Skills

  • Honesty and Integrity Responsible, Kind, Happy and Attentive
  • COURIER: Valid driver's license Excellent driving skills
  • Dispatch; Handheld scanning devices; Item tracking;
  • Package pickup and delivery; Local routes expertise
  • Attention to confidentiality esp Delivering medical records
  • Business processes and procedures
  • Mileage and service logs, Record Keeping, Route planning
  • Handling pharmaceutical & Classified materials Bank Bonded
  • Time management & attention to Performance improvement
  • Reliable and Responsible; Adaptable and Flexible
  • FOOD SERVICE: Valid Food Handlers Certification; Food Safety Standards Excellent food display, prep & cooking skills
  • Service-Oriented; Customer Service and Rapport; Courteous Phone Demeanor; Menu Recommendations
  • Point of Sale Systems; Card Transactions and Cash Handling
  • Food and Beverage, Wine and Liquor Service; Upselling & Cross Selling
  • To-Go Order Preparation; Plating and Presentation; Specials Promotion
  • MERCHANDISER: High Energy and Stamina; Able to Lift 50 Pounds
  • Inventory Management; Detail-Oriented; Multitasking and Prioritization
  • Team Player; excellent Verbal and Written Communication
  • POG Merchandising and Display; Stocking and Replenishing
  • Strong Attention to Detail; Quality and Defect Control
  • Inventory Recordkeeping, Documentation, Orders and Requisition
  • Pricing Inquiries and Validation; Order Fulfillment; Stock Disposal
  • Productivity and Time Management, Organization and Categorization
  • Shipping and Receiving; Returns and Defective Items Processing
  • Customer-Oriented Mindset Handling Customer Inquiries

Timeline

Delivery Courier

The Exchange
12.2021 - Current

Merchandiser

Home Depot, Inc.
03.2018 - 01.2020

Food Server

Red Lobster Restaurant
02.2018 - 07.2018

Rural Route Courier

Pony Express, Inc. Subcontractor For USPS
08.2012 - 04.2016

Medical Courier

Pathologist Regional Laboratory
03.2010 - 07.2012

Courier

Federal Express, Inc.
05.1989 - 02.1994

No Degree - General Education, Focus On Music/Drama

Lewis & Clark College

High School Diploma -

Lewiston High School

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Christine Cox