Motivated Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities. Dependable professional with self-motivated mindset and excellent organization, multitasking and communication abilities.
Adhere to company policies and scripts to consistently achieve call time and quality standards. Review and process benefit applications to determine eligibility for financial, medical and nutritional assistance. Maintain customer satisfaction by focusing on addressing customer needs and resolving concerns.
Coordinated all medical related duties for 50 residents including but not limited to setting up medical appointments, preparing medical consultations for physicians, created forms to collect data monthly, prepared and safely packaged medications for safe dosage, reconciled and distributed medications to each home, requested medical records, scanned completed forms and filed daily, created weekly medical appointments schedules and sent out to designated programs, provided assistance to coordinators in updating medical information for residential files.
Managed and maintained order in a residential setting; Insured each client received quality care daily, assisted residents to medical appointments in and out of town, maintained cleanliness in the home, monitored inventory to maintain a sufficient supply of commodities and groceries, administered medications safely and properly on a daily basis, completed administrative tasks such as monitoring staff time sheets, auditing data collection, completing medical consultation reports and billing paperwork for staffing hours; Assisted residents to ISP meetings quarterly with the state and guardians to insure that the proper care is being provided.
Cleaned and organized residents living quarters, monitored and recorded residents vitals daily, administered medications safely and properly, recorded and documented daily activities, prepared meals using proper precautions for each individual, assisted residents on outings in the community for recreation.
Professional telephone demeanor
undefinedI have received many ecards from both management and supervisors for several reasons such as perfect attendance, great documentation, assisting with extra tasks and perfect case reads.
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