Ivonne Barber
Colorado Springs,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised if needed. I have a lot of experience to give and I am excited and ready to start something new. I am proficient in Spanish as well.
Overview
21
21
years of professional experience
Work History
Program Technician II/Case Records Technician
State of California, Department of Social Services
San Diego, CA
05.2002 - 08.2023
- Organized and maintained records and files in digital library and physical filing system.
- Documented, monitored and maintained program inventory.
- Helped Disability Claimants by providing forms, instructions and assistance.
- Created and managed project documentation and activities to support customers and program objectives.
- Managed Consultation appointments by scheduling claimants appointments .
- Worked closely with Social Security Offices to ensure claims had all required documentation.
- Produced program contracts, forms and documents to obtain required signatures.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Received and distributed mail, letters and packages.
- Answered phones and routed voicemails to respective Analysts as well as translate for Spanish Speaking Claimants.
- Reviewed and pay vendor invoices.
- Performed quality assurance checks on completed cases.
Education
Associate of Science - Criminal Justice
Imperial Valley College
Imperial, CA06.1993
Skills
- Client Case Management
- Customer Service
- Verbal and written communication
- Claims Evaluation
- Records Management
- Social work
- Case needs assessment
- Data Entry
- Professional Telephone Demeanor
- Appointment Scheduling
- Conflict Resolution
- Positive and Professional
- Paperwork Processing
- Filing
- Courteous Demeanor
- Spanish Translation
- Customer Support
- Caller Assistance
- Document Translation
- Problem-Solving
- Records Review
Timeline
Program Technician II/Case Records Technician
State of California, Department of Social Services
05.2002 - 08.2023
Associate of Science - Criminal Justice
Imperial Valley College
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