Nancy Lopez-Cook
Bright Harbor Healthcare
Micco,FL
23
years of professional experience
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Work History
Program Case Manager
1 Year 8 Months- Assessed client needs by meeting to understand medical, financial, and social situations.
- Connecting resources: Linking clients to services like therapy, housing assistance, job programs, or medical care.
- Connected clients to essential services such as therapy, housing assistance, job programs, and medical care.
- Monitoring progress: Checking in regularly, adjusting plans, and making sure services are helping.
- Monitored client progress through regular check-ins, adjusting plans to ensure services met needs.
- Represented clients in discussions to secure necessary services and support.: Speaking up for clients to ensure they receive proper care or fair treatment.
Human Service Specialist 3
7 Years- Review, analyze, and evaluate of cases to determine eligibility regarding assistance programs
- Collected data through structured office and field work through office and field work
- Evaluated employment eligibility, medical status, and physical and mental health of clients to inform assistance decisions
- Instructed and guided lower level employees
- Assisted Supervisory personnel in office/field duties
- Performed spot check reviews of new, current, and former clients
Human Service Specialist 2
5 Years- Exercised discretion and independent judgement in case evaluations
- Conducted field work to gather information for ongoing investigations to help make determination of current cases
- Supported Specialist 1 employees in resolving case-related issues
- Reviewed documents including medals, financial statements, and criminal records for case analysis of: Medal, financial, criminal records
Human Service Specialist 1
3 Years- Reviewed applications for assistance programs to ensure eligibility and compliance
- Reviewed documentation for accuracy to validate client information and support decision-making
- Supported clients in navigating application challenges
Loss Prevention Supervisor
5 Years- Developed and implemented theft prevention and shortage control programs.
- Coordinated with local law enforcement to address theft incidents
- Collaborated with other Loss Prevention Supervisors to establish effective loss prevention procedures
- Oversaw daily activities of X employees to ensure compliance with company policies.
Education
Leadership - Leadership
A.S. - Criminal Justice
Skills
Case documentation review
Time optimization
Client case management
Analytical problem-solving
Accomplishments
- CWA Local 1088
- Elected 1st President of Local 1088
- Led organization of Local 1088
Timeline
Program Case Manager
Bright Harbor Healthcare
01.2025 - CurrentRead More
Human Service Specialist 3
Civil Service Commission
01.2017 - 01.2024Read More
Human Service Specialist 2
Civil Service Commission
01.2012 - 01.2017Read More
Human Service Specialist 1
Civil Service Commission
01.2009 - 01.2012Read More
Loss Prevention Supervisor
Kohls
01.2004 - 01.2009Read More
Ocean County College
A.S. from Criminal Justice
Read More
CORNELL UNIVERSITY
Leadership from Leadership
Read More