Lisa J Long
Palm Coast,FL
Summary
Experienced leader with expertise in sales, customer service, and people management. Demonstrated ability to develop and implement effective sales strategies through self-directed learning. Skilled in building and maintaining strong client relationships and rapport to drive business growth. Proven capacity to lead groups and take initiative in high-pressure situations. Long time trainer, mentor and evaluator for fellow Team Members and subordinates.
Overview
12
12
years of professional experience
Work History
Individuals and Households Program Crew Leader
Federal Emergency Management Agency, FEMA
Washington, USA
08.2017 - Current
- Deployed to disaster areas to deliver guidance on FEMA programs per PPMs and SOPs.
- Communicated with communities and survivors, delivering assistance and facilitating referrals to support recovery efforts.
- Supervised staff on applicant information accuracy in the system of record, ensuring completeness of requests.
- Reviewed subordinate case documentation, identifying issues and recommending actionable plans to enhance service delivery.
- Trained and monitored applicant services program agents, coaching for career development and ensuring effective program implementation.
Transportation Sales Agent
Let's Move It
Saint Augustine, Florida
02.2017 - 03.2020
- Contacted load brokers daily to negotiate details for permanent drivers, ensuring continuous operation without gaps.
- Coordinated multiple inbound and outbound lines while negotiating load details per driver specifications.
- Tracked truckloads from origin to destination, providing real-time updates to broker and Landstar to maintain communication and transparency.
- Executed data entry to compile details and rates for posting truckloads on Landstar job board, ensuring accurate and timely listings.
- Utilized multiple programs in a high-pressure environment, prioritizing speed and accuracy during negotiations to meet driver specifications.
Administrative Assistant / Sales Manager
eReservation Group
Palm Coast, USA
04.2014 - 02.2017
- Managed incoming calls and emails, assisting over 400 hotels with inquiries to ensure timely responses and client satisfaction.
- Provided technical support for rate changes, listing edits, booking engine issues, and overbookings, facilitating seamless operations for clients.
- Created and maintained client business listings for multiple travel websites based on specifications.
- Acquired new clients through internet solicitation while upselling products to existing clients.
- Demonstrated initiative in achieving project goals independently, contributing to overall team success.
Education
High School Diploma -
Mandarin High School
Jacksonville, FL06-1998
Skills
- FEMA Disaster response and recovery
- Logistics management
- Resource allocation
- Project planning and execution
- Case documentation review
- Crew coordination
- Data entry accuracy
- Customer relationship management
- Staff training and onboarding
- Employee performance monitoring
- Task prioritization
- Time management
- Leadership and initiative
- Conflict resolution strategies
- Motivation strategies
- Technical support
- Service delivery enhancement
- Problem solving
- Inventory systems management
- Transcription and dictation skills
- Appointment scheduling
- Contract preparation
- Typing speed 55 wpm
- Report generation and analysis
Job Related Training
- 5 Year Coach and Evaluator
- FEMA Helpline Tier 1 & Tier 2
- Registration Intake
- COVID Funeral Line
- Duplicate Investigation
- Indexing
- Congressional Inquiries
- DRC IHP Crew Leader
- IHP Task Force Leader
- Microsoft Office
- Salesforce
- Microsoft Teams
- Zoom
- Adobe Acrobat
- CRM
- Property Management System
- Sabre
- Point of Sale
- Call Center
- Customer Service
- Proven Sales Success
- Data Entry
- Active Listening Skills
- Creating Business Listings
Timeline
Individuals and Households Program Crew Leader
Federal Emergency Management Agency, FEMA
08.2017 - Current
Transportation Sales Agent
Let's Move It
02.2017 - 03.2020
Administrative Assistant / Sales Manager
eReservation Group
04.2014 - 02.2017
High School Diploma -
Mandarin High School