Kristin Graham
Mathiston,MS
Summary
I would like to use the skills and abilities I possess to complete the task that is presented to me. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Waste Management
08.2021 - Current
- Assisting customer with their service pickups and billing
Progressive Customer Service
Sitel
04.2018 - 04.2021
- Process payments and policy changed for customers and reviews their current insurance coverage on their vehicles
Tax Preparer
E-Tax Service LLC
01.2016 - 04.2018
- Responsible for income tax preparation for individuals and companies
- Identifies potential tax credits and liabilities and ensures accurate and complete returns are filed in a timely manner
- Completes tax forms in accordance with policies and in compliance with legislation and regulations.
Direct Sales Representative
Maxx South
04.2015 - 06.2016
- Responsible for marketing and sales of consumer home communication and security products to new and existing customers
- Utilized human relations, communication, and negotiation skills to market and sell home internet, home television, and home telephone services.
Apple Advisor
Kelly Services
01.2015 - 04.2015
- Setup repairs for AppleCare customers or non-AppleCare customers, assist with ICloud an Apple ID
DIRECTV TECH SUPPORT
Sitel
07.2013 - 12.2014
- Troubleshooting direct satellite equipment assist with making payments and schedule a service tech if unable to repair services over the phone and lowering the bill and providing customer with programming promotions.
Comcast Customer Service
Sitel
08.2011 - 06.2013
- Troubleshooting Comcast cable equipment assist with making payments and schedule a service tech if unable to repair services over the phone
- Lowering the bill and providing customer with programming promotions.
T-Mobile Tech Support
Sitel
06.2008 - 07.2009
- Troubleshooting T-Mobile cellular devices and sidekick devices,assist with making payments and schedule repair options for the devices, and take a payment for their account and replacing a defective cellular device or sidekick.
Dell Tech Support
Sitel
01.2005 - 06.2008
- DSP Queue order replacement parts for service techs,order replacement computers for customers when damaged
- Also provided chat support for customers,sold software for Dell systems
Sales Clerk and Cashier
Unique Boutique
05.2003 - 07.2003
- Obtains or receives merchandise, totals bill, accepts payment, and makes change for customers in retail store.
Stocker
Dollar General
01.2003 - 05.2003
- Responsible for receiving merchandise, unloading or unpacking it, marking it with codes to be identified, stocking shelves, and helping customers place orders
- Works in stores, warehouses, stockrooms, and other storage facilities
- May involve heavy lifting.
Education
Medical Billing and Coding -
Grantham University
05.2019
Pre-Vet -
East Mississippi Community College
Mayhew, MS08.2005
Diploma -
East Webster High School
Maben, MS01.2003
Skills
- Proficient with MS Word,Email usage, and PowerPoint (2 years)
- Call Center
- Customer Service
- Customer Support
- Customer Care
- CSR
- Direct Sales
- Technical Support
- Cash register
- Customer service
- Direct sales
- Technical support
- Tax experience
- Software troubleshooting
- Social work
- Heavy lifting
- Active Listening
- Customer Relations
- Call center experience
- Computer Proficiency
- Money handling abilities
- Payment Processing
- Microsoft Outlook
- Follow-up skills
- Call Management
- Product Knowledge
- Appointment Scheduling
- Team Development
- Live chat support
- Sales expertise
- Credit adjustments
Additionalinformation - References
- Patrick Stephens, Lowndes County DHS Social Worker, 662-803-7595
- Erica Chandler, E-Tax Service Owner, 662-425-3638
- Sharnell White, SITEL Coach, 478-595-5217
Timeline
Customer Service Representative
Waste Management
08.2021 - Current
Progressive Customer Service
Sitel
04.2018 - 04.2021
Tax Preparer
E-Tax Service LLC
01.2016 - 04.2018
Direct Sales Representative
Maxx South
04.2015 - 06.2016
Apple Advisor
Kelly Services
01.2015 - 04.2015
DIRECTV TECH SUPPORT
Sitel
07.2013 - 12.2014
Comcast Customer Service
Sitel
08.2011 - 06.2013
T-Mobile Tech Support
Sitel
06.2008 - 07.2009
Dell Tech Support
Sitel
01.2005 - 06.2008
Sales Clerk and Cashier
Unique Boutique
05.2003 - 07.2003
Stocker
Dollar General
01.2003 - 05.2003
Medical Billing and Coding -
Grantham University
Pre-Vet -
East Mississippi Community College
Diploma -
East Webster High School
Similar Profiles
Angelica PalaciosAngelica Palacios
Dispatch Support at Waste ManagementDispatch Support at Waste Management
Jennifer SimsJennifer Sims
Customer Experience Coordinator at Waste ManagementCustomer Experience Coordinator at Waste Management
Jeff KendallJeff Kendall
Sales/retention at Waste ManagementSales/retention at Waste Management
SABINA MITCHELLSABINA MITCHELL
Administrative Assistant II & Accountant I at Waste ManagementAdministrative Assistant II & Accountant I at Waste Management
Ryan MayRyan May
Owner and Head Instructor at Self Employed DBA Starkville Tae Kwon DoOwner and Head Instructor at Self Employed DBA Starkville Tae Kwon Do