Chanelle Moragne
Wheaton,IL
Summary
Determined Business Owner with commitment to excellence and more than 15 years of experience. Effective collaborator promoting effective sales and superior customer service.
Overview
15
15
years of professional experience
Work History
Founder
Oak & Heir, LLC
Wheaton, IL
05.2018 - Current
- Created organization's mission and vision statements for use by employees
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Created and monitored promotional approaches to increase sales and profit levels.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Furthered brand awareness through personally connecting with target audience and social media platforms.
- Managed over 25 customer calls and/or emails per day.
Event Planner
Multiple
Chicago, IL
06.2006 - 12.2017
- Coordinated with participating vendors during event planning.
- Performed event coordination for larger parties and gatherings.
- Performed face-to-face meetings to finalize contract for services and event details.
- Corresponded with clients to answer questions and resolve issues.
- Established working relationships with clients by organizing various events.
- Supervised 10 helpers and co-workers.
- Conferred with event staff at event site to coordinate details.
- Authorized financial transactions with vendors for event services.
- Offered multiple options to client for event location.
- Confirmed permits, insurance, and mandatory notices needed for events.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Selected and ordered décor and event materials.
- Managed administrative logistics of events planning, event booking and event promotions.
- Organized, coordinated and deployed high end events while focusing on delivering superior customer service.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Planned large-scale events such as trade shows, conferences, and meetings.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Education
Some College (No Degree) - Marketing
Southern Illinois University Carbondale
Carbondale, ILSkills
- Executive Leadership
- Effective Communicator and Public Speaker
- Organizational Development
- Business Development
- Industry Expertise
- Relationship and Team Building
- Balanced Work Ethic
- People and Culture
Timeline
Founder
Oak & Heir, LLC
05.2018 - Current
Event Planner
Multiple
06.2006 - 12.2017
Some College (No Degree) - Marketing
Southern Illinois University Carbondale