Delaina Cranfield
Gadsden,AL
Summary
Accomplished Senior Bitcoin Investigations Analyst with a proven track record at Cash App, surpassing both quality and individual case number metrics. I've led cross-functional initiatives to enhance efficiency and mentor new hires, demonstrating exceptional project management and analytical skills. Recognized by peers and leadership for my proactive approach and support to the team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Bitcoin Investigations Analyst
Cash App
11.2022 - Current
- Audited Cash SAR and Bitcoin Investigations L2 reviews to ensure adherence to procedural guidelines and quality expectations (minimum performance metric of 30 weekly reviews).
- Conduct end-to-end investigations on a wide range of typologies including child exploitation, elder financial exploitation, Sanctions, identity theft, and other illicit activities.
- Investigate internal alerts and write Suspicious Activity Reports (SARs) for submission to FinCEN and other regulatory bodies.
- Achieved 643 SAR investigations in 2023, surpassing the 568 SARs target with an average QC score of 95%.
- Contribute to team projects, including optimizing regulatory processes, testing transaction search tools, and providing feedback on new transaction monitoring systems.
- Subject Matter Expert ("SME") and mentor for new hires and existing team members. Facilitated Reverse Shadows and internal presentations on Blockchain investigation techniques.
- Participated in a one-month Financial Crimes Program Management ("FCPM") Internship and led initiatives to improve the SAR review process.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Anti-Money Laundering Analyst
AML Rightsource
03.2021 - 11.2022
- Conducted detailed investigations of suspicious financial activities, ensuring compliance with BSA/AML laws and USA Patriot Act.
- Managed escalations, reviewed account activity, and identified red flags for potential money laundering, child exploitation, and fraud.
- Analyzed transactional data, creating written reports and recommendations for further action.
- Achieved a high degree of success in detecting anomalous activity, contributing to a reduction in financial risk exposure.
- Contributed to successful regulatory audits by diligently maintaining up-to-date documentation on all investigative findings and actions taken.
- Assisted in drafting AML policies and procedures, ensuring alignment with regulatory requirements and industry best practices.
- Promoted a strong compliance culture within the organization by actively participating in internal committees and working groups focused on AML-related initiatives.
- Provided ongoing training to team members, fostering a culture of continuous learning and awareness of evolving AML trends and regulations.
Client Experience Specialist /Insurance Sales Agent
Patra Corporation
10.2020 - 04.2021
- Contributed to fraud detection efforts by identifying suspicious patterns in underwriting submissions and reporting potential cases of insurance fraud for further investigation.
- Utilized advanced analytical tools to identify suspicious behaviors or trends indicative of insurance fraud attempts.
- Developed strong relationships with clients and resolved complex client issues, leading to increased loyalty and repeat business.
- Prepared detailed reports on client interactions, identifying trends and opportunities for improvement within the organization''s service offerings.
- Trained new team members on best practices for delivering exceptional client experiences, raising overall performance standards across the team.
- Utilized CRM tools to manage client information effectively, streamlining daily tasks and simplifying reporting processes.
Licensed Insurance Sales Agent
AAA Alabama
01.2019 - 10.2020
- Coordinated external marketing partnerships and campaigns utilizing creativity and "out the box" strategy to increase brand awareness among target audience segments.
- Recognized as a top 3 state Sales Agent and for delivering high quality service to members.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Upsold additional products and services after identifying customer needs and requirements.
- Exceeded monthly sales and quality metrics through targeted client engagement and customized solutions.
- Trained and mentored new agents, developing training materials and ensuring team success.
Licensed Insurance Sales Agent
Confie Seguros
11.2015 - 01.2019
- Developed new agent onboarding program for district, increasing customer retention rate while lowering agent error rate.
- Mentored junior agents, providing policy guidance and emotional support.
- Boosted branch location’s yearly sales by 60%.
- Handled approximately 300 outbound and inbound sales-related calls per week.
- Drove team revenue totals by bringing in top sales numbers.
Identified and solicited sales prospects in agency databases. - Upsold additional products and services after identifying customer needs and requirements.
- Utilized CRM software to effectively track client interactions, manage leads, and maintain accurate records of sales activities.
- Managed existing accounts with a high level of professionalism, addressing any concerns or changes in coverage as needed.
- Educated customers on policy features, benefits, and options, allowing them to make informed decisions about their coverage.
- Assisted in training new team members on company procedures, products, and best practices for exceptional customer service delivery.
Education
Bachelor of Arts - English Language And Literature
Alabama State University
Montgomery, ALSkills
- Suspicious Activity Reporting (SAR) Writing and Filing
- Elliptic
- SARGenT
- Snowflake
- TRM Labs
- Alterya
- Chainalysis
- Marqueta
- Microsoft Office Suite
- Google Documents
- Project management
- Critical Thinking and Risk Analysis
- Data research and validation
- SQL
- Regulatory Compliance
- Salesforce (CF1)
Certification
- TRM Labs Certified Investigator (TRM-CI)
- TRM Labs Crypto Compliance Specialist (TRM-CCS)
- Chainalysis Reactor Certification (CRC)
Timeline
Senior Bitcoin Investigations Analyst
Cash App
11.2022 - Current
Anti-Money Laundering Analyst
AML Rightsource
03.2021 - 11.2022
Client Experience Specialist /Insurance Sales Agent
Patra Corporation
10.2020 - 04.2021
Licensed Insurance Sales Agent
AAA Alabama
01.2019 - 10.2020
Licensed Insurance Sales Agent
Confie Seguros
11.2015 - 01.2019
Bachelor of Arts - English Language And Literature
Alabama State University
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