JOANNA ESCOLERO

• Conducted investigations and research to answer questions and respond to requests
• Maintained payroll information by accurately collecting, calculating, and entering data
• Worked with the human resources team to coordinate special programs such as donation drives involving payroll deductions
• Calculated employee federal and state income tax and social security taxes, unemployment, and worker's compensation to determine payroll liabilities
• Followed policies, procedures, and reporting processes in maintaining payroll operations
• Made required adjustments in computerized payroll program based on changes in organization impacting on payroll processing
• Kept payroll information confidential, protecting operations and maintaining employee confidence.
• Collected, arranged and input information into database system.

• Assist program director in providing program oversight and accountability for the safety of children in accordance with Department of Defense (DoD), Department of
• Navy (DoN), and local policies and standards
• Managed payroll for program staff using payroll tool KRONOS and updating and approving per director annual and sick leave for processing
• Supported students emotionally, socially and academically with one-on-one care
• Remained up-to-date on childcare standards and procedures by completing ongoing training and courses
• Maintained understanding of curriculum best practices and administrative functions of child development programs by attending professional development seminars
• Approved or denied teachers instructional choices and managed the content of different activities
• Filled in for absent teachers as the main class leader at every level
• Conferred with parents and the teaching staff to address problems with student behavior and learning
• Set educational standards and goals and help establish policies, procedures, and programs
• Participated in training programs, conferences, and other professional development to meet licensing requirements
• Fill in for front desk clerk when absent, assist with answering and directing phone calls
• Uploading and updating families account with new records, processing payments and fees.

• Provide advice, guidance, and assistance to administrative staff, service members and their families on procedures
• Implement local administrative procedures Interpret, develop, implement instructions and procedures, and assure proper execution of administrative policy and regulatory material issued by higher authority
• Create and implement developmentally appropriate curriculum/program that fosters the physical, social, emotional, cognitive, and language development of children and youth, ages 6 weeks to weeks to 18 years Ensure curriculum is implemented in classrooms/program areas Conduct observations of staff and children and provide feedback Evaluate classroom needs, and make appropriate toy, material, and equipment recommendations to CYP Administrator Review lesson plans Assisted with the implementation of a developmentally appropriate CDC, SAC, and Youth programs that promotes the social, emotional, physical, and cognitive growth of children and youth ages 6 weeks to 18 years
• Assisted program director in providing program oversight and accountability for the safety of children in accordance with Department of Defense (DoD), Department of
• Navy (DoN), and local policies and standards
• Used KRONOS to review and approve employee's time card
• Created purchase request for purchasing goods, with a full detailed description, including the unit of measurement, quantity, pictures and reference prices
• Assisted with collection and maintenance of up-to-date statistical data for planning and reporting purposes in accordance CNIC policies
• Oversaw the collection, accurate accounting and reporting of funds received from patrons
• Developed staffing schedule in accordance with established ratios and group sizes and submitted it to supervisor for approval
• Collaborated with T&C in ensuring training was competency-based and tied to career progression
• Assisted with the creation and implementation of CYP standard operating procedures (SOPs) as required for the efficient operation and management of facility
• Established a program environment that sustains participant interest and promotes positive interactions with other children, youth and adults
• Modeled appropriate behaviors and techniques for working with children and youth when working with CY Program Assistants
• Participated actively and positively in managing and resolving issues with parents, volunteers, and/or employees
• Assisted with implementation and support of policies and procedures to ensure compliance with health, fire, safety, facility, and program regulatory guidance and standards
• Assisted in obtaining and retaining DoD certification and accreditation
• In the absence of the Director, assumed responsibilities and perform duties and requirements of the director under supervision of CYP Director with Oversight
• Served as a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by local policy in the case of suspected incidences of child abuse and neglect
• Conduct new employee training providing basic information that can be applied in all settings.

• Communicated billing and insurance requirements to patients and facilitated referrals to financial assistance
• Explained admission process, hospital regulations, and policies to incoming patients and family
• Verified eligibility and obtained authorization for patient admissions
• Collected required co-payments and deposits according to patient insurance coverage
• Interviewed patients to obtain required information
• Report to Nurse Manager and function as a coordinator for registration and administrative activities
• Greet patients and assist patients with handling clerical problems and resolving any issues.

• Evaluates patient's financial status and establishes budget payment plans
• Performs various collection actions including contacting patients by phone, correcting and resubmitting claims to insurance carrier
• Assisting patient with billing question and reviewing EOB (Explanation of Benefits) with patient
• Provide itemized statements and UB04 (itemised medical bill)
• Perform insurance verification and general office duties
• Identifies coding discrepancies
• Payment processing, data entry
• Provided time and accurate responses to various correspondence regarding: member benefits, co-payments, and billing
• Verified data; coded information from organization source
• Kept inventory and records of office supplies
• Used automated software and equipment to prepare routine correspondence, reports, spreadsheets, graphs, charts, and other various documents.

• Obtain accurate demographic and financial information to expedite billing of account
• Accurate collection and documentation of insurance data
• Assist patients with explanation of the required documents and copayment
• Report to Nurse Manager and function as a coordinator for registration and administrative activities
• Greet patients and assist patients with handling clerical problems and resolving any issues
• Admitting patients and transferring appropriate paperwork
• Verification of insurance eligibility
• Answer all inquiries related to payment plans, financial assistance programs
• Enter data such as demographic characteristics into the database
• Processed patient admission or discharge documents and review for accuracy
• Provided exceptional customer service and interacted effectively with physicians, patients, residents, visitors, staff and the healthcare community.

• Review medical records and fax them to attorney's offices as requested
• Front office duties; phones, scheduling, charts, scanning
• Process invoices and EOB's (Explanation of Benefits)
• Review charts and code for the day of service
• Read and analyze patient records
• Determining the correct codes for patient records
• Interacting with physicians and assistant to ensure accuracy
• Maintaining patient confidentiality and information security
• Protect the security of medical records to ensure that confidentiality is maintained
• Retrieve patient medical records for physicians, technicians, or other medical personnel
• Analyzes the consistency of coding of registry data
• Identifies coding discrepancies
• Facilitates resolution of coding discrepancies by discussion with providers
• Reviews records to obtain data.

• Identify, investigate, or resolve security breaches.
• Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.
• Monitor and ensure a sound, ethical environment.
• Develop, implement, manage, or evaluate policies and methods to protect personnel against harassment, threats, or violence.
• Communicate security status, updates, and actual or potential problems, using established protocols.
• Observe and report, teaching and enforcing safety regulations, planning, scheduling, organizing, and directing work.
• Providing deterrence against fire, theft, vandalism, and trespassing.
• Securing areas against unlawful entry, controlling access to the facility, escorting contractors and vendors.
• Generating weekly and monthly reports using Microsoft Office such Microsoft Word, Microsoft Excel.
• Referring guest and visitors to the appropriate department.

900 clock hours, including 180 hours externship, Graduated with honors