Silva Harounian
Porter Ranch,CA
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Monitoring projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Applying creative and analytical approach to operations for continuous process improvement. Excels through mentoring, training and empowering team to excel in performance.
Overview
10
10
years of professional experience
Work History
Emerging Technology Manager
Front Porch
04.2019 - Current
- Managed the implementation/upgrade: Touchtown Community Apps for various communities, Business Process Management, POS System, Kronos (Workforce Dimensions Suite), Nurse Call System, Emergency Respond System, 22 Miles, and Patient charting with Dart Chart
- Directly lead all project communications with customers, vendors, and stakeholders
- Researched, evaluated, and recommended solution options, alternatives, risk assessment, disaster recovery, business process integration, and automation per business needs
- Developed project documentation including project plans, schedules, budgets, technical documentation, and training manuals
- Created weekly task lists and progress reports ensuring projects are delivered on time, within the scope, and within budget
- Collaborated with internal teams and external customers to collect, analyze and understand requirements, manage expectations, resolve conflicts, and maintain clarity on priorities to ensure the successful implementation of technologies
- Identified and managed both internal and external key resources for the life of the project to ensure tasks and deliverables are completed
- Serve as the primary client interface for project schedule, scope, changes, and budget
- Created training documentation, user guides, and presentations and conducted training for administrators, executives, IT support teams, end-users, and non-technical staff for applications implemented
- Provided tier 3 support for the technologies implemented.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
.Net Developer
IMT Residential
08.2016 - 03.2019
- Using ASP.NET C#, SharePoint 2013, SharePoint Designer 2013, Visual Studio, SQL Server Management Studio, JavaScript, and HTML5/CSS3 developed various web-based applications such as: Claim Management Software for property-level users and the Risk Management department to file and track General Incidents, Workers' Compensation, and Property claims
- Reduced software bugs by conducting thorough unit testing and debugging, ensuring a smooth user experience.
- Enhanced application performance by optimizing .NET code and implementing efficient algorithms.
- Compliance Tracking System for tracking internal compliance reports
- Wire Transfer System to enhance the security of internal payment processes
- Created technical documentation, and training manuals for front users, the IT support team, and end users.
- Provided technical support to end-users, resolving issues promptly and maintaining high levels of customer satisfaction.
- Worked on enhancing Resident Kiosk software by adding requested features.
- Worked with different internal departments and property-level employees to collect information, understand requirements, and ensure the successful implementation of technologies.
Software Engineer
Digitized Schematic Solution
12.2013 - 07.2016
- Developed the p2Trace application, which is the U.S
- Current standard point-to-point wire and signal tracing application used in all departments of the military and some commercial companies using C#, .Net Framework 3.5, Visual Studio 2008 & 2012, Access, SDI Editor, and Authorware.
- Involved in QA analysis and testing multiple projects.
- Performed and executed sophisticated SQL queries in the Access database.
- Optimized algorithms for faster processing, reducing overall computation time.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
Education
Master of Business Administration -
California State University, Northridge
12.2018
Bachelor of Computer Science -
California Polytechnic State University, Pomona
06.2013
Skills
- Expert in using technologies: Microsoft Project, Microsoft Office, Visual Studio, Eclipse, SharePoint Designer 2013, SQL Server Management Studio, Skype, and Photoshop
- Expert in programming languages: C#, ASPNET, HTML5, CSS3, Web Services, JavaScript, and SharePoint 2013
- Fluent in English, Armenian, Persian, and Turkish
Timeline
Emerging Technology Manager
Front Porch
04.2019 - Current
.Net Developer
IMT Residential
08.2016 - 03.2019
Software Engineer
Digitized Schematic Solution
12.2013 - 07.2016
Master of Business Administration -
California State University, Northridge
Bachelor of Computer Science -
California Polytechnic State University, Pomona
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