Kerstin Robel
Wisconsin Rapids,WI
Summary
Dedicated and enthusiastic professional with a proven track record in effectively managing phone, online, and consultative customer communications. Proactive in identifying opportunities and building strong relationships with both current and prospective customers. Recognized for consistently exceeding customer support and service expectations through prompt issue resolution.
Overview
9
9
years of professional experience
Work History
Lead Machine Operator
R.R Donnelley
02.2020 - Current
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Data entry computer skills
- Responded proactively and positively to rapid change.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Led a team of 5-10 members, assigning tasks and overseeing project execution.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with health, safety, OSHA and industry regulatory agencies to minimize hazards and support safe and healthy work environment.
Electronic Assembler
Tyri
10.2018 - 02.2020
- Traveled to customer sites to correct products and confirm they complied with customer specifications.
- Maintained up-to-date knowledge of product and service changes.
- Worked with a team to complete projects within tight deadlines.
- Installed various hardware components into electronic devices.
- Inspected assembled products for any defects or malfunctions.
- Read and followed blueprints, diagrams, schematics, and technical manuals to assemble electronics.
Machine Operator
Spectrum Printing Solutions
07.2015 - 10.2018
- Maintain records of completed work and production data including volume produced and time required for each task.
- Collaborate with other departments when necessary for successful completion of projects.
- Trained new operators.
- Operated folders, binders, stitchers, inserters, and inkjet printers.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Troubleshoot malfunctions in equipment or processes.
- Comply with company policies regarding quality control procedures.
Education
GED -
September, 2024
WisconsinSkills
- Workplace Professionalism
- Proficient Verbal and Written Communication
- Service-Oriented
- Computer Skills
- Teamwork and Collaboration
- Time management
- Team Supervision
Timeline
Lead Machine Operator
R.R Donnelley
02.2020 - Current
Electronic Assembler
Tyri
10.2018 - 02.2020
Machine Operator
Spectrum Printing Solutions
07.2015 - 10.2018
GED -
September, 2024
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