LAURA ZENDEJAS
DHL Campbells
Fort Worth,TX
1
Language
1
Certification
8
years of professional experience
Detail-oriented Truck Loader with hands-on experience in fast-paced warehouse environments. Committed to safety practices and skilled in efficiently managing freight loading tasks both independently and as part of a team. Strong time management and problem-solving capabilities enable effective adaptation to changing demands while maintaining high-quality standards and customer service.
Work History
Tasker/Lead Forklift Operator
2 Years 10 Months- Coordinated logistics and transportation operations to ensure timely delivery of packages.
- Streamlined warehouse processes to enhance productivity and reduce operational delays.
- Trained new team members on safety protocols and efficient handling of shipments.
- Implemented inventory management techniques to maintain stock accuracy and availability.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
- Operated or tended automatic stacking, loading and packaging machines.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Communicated with floor managers to determine merchandise placement.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Kept accurate records of materials moved within the warehouse to quickly locate inventory and keep the facility operating smoothly.
- Maneuvered the forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Coordinated with other departments to ensure seamless integration of material handling processes within the facility.
- Managed daily schedules and assignments for the forklift operators, ensuring optimal coverage during peak hours.
- Monitored operator performance through periodic evaluations, identifying areas for improvement or further training opportunities.
- Participated in ongoing professional development programs focused on improving knowledge of industry trends and best practices in material handling.
- Established strong working relationships with suppliers and transportation providers, facilitating timely deliveries and pickups as needed.
- Contributed to successful implementation of warehouse management system by providing input on operational improvements.
- Provided training to new forklift operators, ensuring adherence to safety regulations and company procedures.
- Upheld strict compliance with OSHA regulations and company safety policies at all times, setting a positive example for the entire team.
- Communicated effectively with supervisors and peers alike, ensuring a cohesive team environment conducive to productivity.
- Improved warehouse efficiency by maintaining accurate inventory records and ensuring proper placement of products.
- Led safety meetings to reinforce best practices and promote workplace safety.
- Operated forklifts for efficient loading and unloading of shipments.
- Participated in team meetings and staff training sessions.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in a professional manner.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved task completion rates by implementing efficient scheduling and time management strategies.
- Enhanced client satisfaction through consistent communication and timely updates on project progress.
- Maintained meticulous records of project progress, ensuring accurate reporting and informed decision-making.
- Developed strong relationships with clients to ensure repeat business and long-term partnerships.
- Provided excellent customer service, addressing concerns promptly and professionally for a high retention rate.
- Developed process improvements that increased efficiency in sorting and dispatching packages.
- Oversaw workflow in warehouse, ensuring compliance with safety standards and regulations.
Truck Loader
7 Months- Used pallet Jack to lift pallets and heavy items into trucks.
- Operated pallet jack to efficiently load pallets and heavy items into trucks.
- Prepare outgoing shipments and receive incoming goods by loading trucks, trailers and shipping containers.
- Collaborated with team members to streamline workflow and ensure timely deliveries.
- Trained new employees to enhance team productivity and achieve daily targets.
- Collaborated with team members to maintain efficient workflow.
- Assisted in training new employees to increase team productivity and meet daily targets.
- Followed all safety and security protocols to minimize risk of injury.
- Properly follow OSHA requirements while operating.
- All required paperwork has to be completed for the drivers, alongside a map, indicating where the product is located on the trucks.
- Electric pallet jack has to be inspected before and after the shift.
QC Loader
7 Months- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Checked product packaging and labeling accuracy, correcting discrepancies to ensure compliance.
- Monitored product for quality assurance and reported issues to managers.
- Operated power pallet jacks to maneuver products onto load trailers and trucks.
- Assembled pallets and crates for secure transportation of materials.
- Verified freight documentation and condition to ensure adherence to quality standards.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Package Handler
2 Years- Scanned each package individually and confirmed all freight was accurate and accounted for during each load in a timely manner
- Inspected stock items for wear and defects prior to release for distribution
- Checked empty trailers, verifying clean and clear after unloading
- Scanned each package individually and confirmed all freight was accurate and accounted for during each load in a timely manner
- Handled and moved materials using daily production sheets and work tickets., using daily production sheets and work tickets
- Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containers by hand and using a pallet jack
- Installed protective bracing, padding and strapping to prevent shifting and damage to items being transported
- Received oral instructions to determine work assignments and material and equipment needs
- Sorted and organized products before loading and shipment
- Loaded completed orders on pallets according to delivery numbers
- Protected company inventory by maintaining and organizing storage areas
- Braced, padded and supported shipments to prevent shifting and damage
- Alerted purchasing team of shortages or damaged goods identified when unloading trucks
- Inspected outgoing shipments to maintain quality assurance standards
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate
- Assembled, sealed and loaded packages into correct trucks.
Smoothie Barista
4 Months- Crafted and served fresh juices and blended drinks, ensuring quality and customer satisfaction.
- Prepared and served juices and blended drinks.
- Communicated product details, including ingredients and allergens, to enhance customer awareness and safety.
- Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Executed serving, cleaning, and stocking tasks to maintain high standards of cleanliness and service quality.
Office Assistant
5 Months- Used hand-held scanners and physical logs to accurately track item movements
- Handled inventory control and cycle counting procedures.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving
- Documented warehouse stock each day and reported inventory totals to supervisor
- Maintained high standards of customer service at all times during high-volume work shifts and fast-paced operations
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures
- Provided exceptional service that reflected restaurant standards and core values
- Engaged with customers to provide assistance and address inquiries to build rapport, answer questions and defuse complaints,Documented orders in
- POS terminal, collected payments and made accurate change for cash transactions
- Conducted cash register counting and balancing at end of shifts following each shift.
- Prepared and served juices and blended drinks.
- Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization
- Explained product details to share ingredients, allergens or preparation methods
- Contacted supervisor to notify of low product stock or other concerns
- Answered customer questions about menu items, nutritional information and promotions
- Updated customer records with accurate information each day, preventing data loss and keeping files current
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Provided clerical support, addressing routine and special requirements
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Completed clerical tasks such as filing, copying and distributing mail.
Education
High School Diploma
Skills
Material Handling
Inventory
Schedule management
Customer relationship management
Effective communication
Attention to detail
Professional demeanor
Problem solving
Adaptability
Work ethic
Customer service
Customer engagement
Effective communication
Team collaboration
Team player
Results-oriented
Organizational skills
Workplace Professionalism
Strong work ethic
Customer Engagement
Accomplishments
- Customer Service - Developed long-term relationships with customers which increased repeat business. Maintained a positive dining experience for all restaurant patrons. Demonstrated excellent written communication through professional and effective email correspondence.
- Customer Service - Managed high turn-over rate while maintaining quality service.
Certification
- Pallet Jack Operator
- LANGUAGES
- English
- Native
Languages
Spanish
Professional Working
Timeline
Tasker/Lead Forklift Operator
DHL Campbells
10.2023 - CurrentRead More
Truck Loader
CoreMark
03.2023 - 10.2023Read More
QC Loader
McLane Company
07.2022 - 02.2023Read More
Smoothie Barista
Smoothie King
09.2021 - 01.2022Read More
Package Handler
FedEx
08.2020 - 08.2022Read More
Office Assistant
Worth Automotive
06.2018 - 11.2018Read More
Texas Can Academy
High School Diploma
Read More