Olivia Dean
West Warwick,RI
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Seeking to maintain a position that offers professional challenges and developments where I can utilize my previous skill sets.
Overview
10
10
years of professional experience
Work History
Academy Facilitator
Walmart
Coventry, RI
12.2019 - Current
- Coordinates, completes and oversees assignments by developing, auditing and maintaining relationships with key stakeholders.
- Facilitates training via different modalities for specialty programs and changing initiatives by preparing content delivered through training discussions, activities, and hands on development.
- Sets realistic timelines for goal accomplishments and improves work processes to increase performance and results.
Membership Service and Sales Manager
Sam's Club
Orlando, FL
10.2011 - 11.2019
- Took on the position of Subject Matter Expert Trainer for 14 stores within the market.
- Hired, supervised and coached employees on sales strategies to optimize performance.
- Collaborated with upper management to implement continuous improvements and exceed personal and team goals.
- Built relationships with customers and community to establish long-term business growth.
- Developed training exercises to increase associate engagement and reduce turnover.
Education
No Degree - Business Management
Rhode Island College
Providence, RIHigh School Diploma -
Our Lady of Fatima
Warren, RI06.2007
Skills
- Role Playing
- Virtual Learning Management
- Office Operations
- Training Method Development
- Group Discussion Facilitation
- Course Materials Development
- Orientation and Onboarding
- Program Monitoring and Tracking
- Providing Feedback
- Coaching and Development
- Inclusive Leadership
Timeline
Academy Facilitator
Walmart
12.2019 - Current
Membership Service and Sales Manager
Sam's Club
10.2011 - 11.2019
No Degree - Business Management
Rhode Island College
High School Diploma -
Our Lady of Fatima
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