Hector Carballosa
Summary
A seasoned 10x Certified Lead Solution Architect / Practice Director with over six years of experience on the Salesforce platform, working with ISV AppExchange partners and leading teams for Summit tier consulting firms. I specialize in delivering innovative, scalable solutions for enterprise clients across diverse industries, with an expert background in Aviation/Aerospace, RevOps, and GTM strategy. As a leader, I take full accountability for outcomes—success or failure. I ensure my team is fully prepared, supported, and empowered to deliver, while stepping in to shoulder the responsibility when challenges arise. Renowned for driving transformative business results, building high-performing teams, and establishing a culture of continuous improvement, I am now focused on leadership roles where I can guide teams and scale success for enterprise organizations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salesforce Practice Manager
Prodigy
07.2023 - Current
Building a team of Salesforce consultants dedicated to the aviation industry, designing solutions on the Salesforce platform to complement and support the #1 ERP in Aviation: AvSight, Next Generation Aviation Software.
Senior Salesforce Solution Architect
Orion Global Solutions
07.2023 - 01.2024
- Orion Global Solutions is a Salesforce Summit partner backed by Salesforce Ventures which implements and supports customized, cloud-based CRM solutions for businesses in the High-Tech, Financial Services/Private Equity, Manufacturing, Health and Life Sciences, and CPG Industries to service their global customer base.
Senior Salesforce Consultant
Carabiner Group
11.2022 - 06.2023
- Lead the strategic alignment between business needs and Salesforce technology solutions
- Spearhead RevOps and Salesforce initiatives, optimizing workflows and system architecture
- Architect solutions using ERDs, workflows, and Lucidcharts to streamline client processes
- Manage the full SDLC, from scoping and requirements gathering to post-go-live support
- Mentor and provide technical leadership to junior resources, driving team success.
Implementation Specialist
AvSight, Next Generation Aviation Software
04.2022 - 11.2022
- Designed and implemented robust security architecture across enterprise projects
- Provided dynamic onsite support, enhancing user adoption and satisfaction
- Managed large-scale migrations from legacy systems to Salesforce ERP/CRM solutions
- Conducted comprehensive user acceptance testing (UAT) and training sessions.
Technical Support Manager
AvSight, Next Generation Aviation Software
06.2020 - 04.2022
- Led a remote support team to deliver high-quality solutions for complex technical challenges
- Managed Salesforce deployments and updates, ensuring seamless system performance
- Conducted training sessions and provided expert guidance during SME and user onboarding.
Technical Support Specialist
AvSight
03.2020 - 05.2020
- Ensure support tickets were addressed appropriately in a timely manner
- Ensure SLAs were met
- Evaluate helpdesk platforms and lead migration from WordPress to Salesforce Cases
- Troubleshoot, diagnose, and document bugs, errors, and work stoppages
- Formalize procedures.
System Administrator
Atlas Aerospace Accessories, LLC.
10.2018 - 03.2020
- Led the administration of Quantum ERP and Salesforce, optimizing workflow efficiencies
- Managed 150 workstations and a network infrastructure across multiple sites
- Designed and implemented VBA solutions, streamlining production processes.
Education
Bachelors, Computer Science -
Florida International University - College of Engineering & Computing
01.2025
Skills
- Salesforce Architecture and Development
- Strategic Project Leadership & Client Engagement
- Cross-Platform Integrations
- Product Ownership / Development (ISV)
- RevOps and GTM Strategy
- ERP's / CRM Implementations
- Apex, SQL, SOQL
- Data Conversions / Migrations
- Managed Packages
- Consulting
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Certification
- Salesforce Certified Data Architect: 3399413
- Certified Professional Scrum Master: 1246642
- Salesforce Certified AI Associate: 3686745
- Salesforce Certified Sales Cloud Consultant: 368745
- Salesforce Certified Business Analyst (BA): 3044830
- Salesforce Certified Administrator (SCA): 22859316
- Salesforce Certified Sharing & Visibility Architect: 2575279
- Salesforce Certified Platform App Builder: 2579308
- Salesforce Certified Advanced Administrator (SCAA): 2591771
- Salesforce Ranger
Hobbies and Interests
- History
- Trivia
- Reading – particularly Sci-Fi
- Playing with my puppies Nina and Archer
- Trailhead
- Volunteering for Salesforce Projects
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
History, Trivia, Reading – particularly Sci-Fi, Playing with my puppies Nina and Archer, Trailhead, Volunteering for Salesforce Projects
Timeline
Salesforce Practice Manager
Prodigy
07.2023 - Current
Senior Salesforce Solution Architect
Orion Global Solutions
07.2023 - 01.2024
Senior Salesforce Consultant
Carabiner Group
11.2022 - 06.2023
Implementation Specialist
AvSight, Next Generation Aviation Software
04.2022 - 11.2022
Technical Support Manager
AvSight, Next Generation Aviation Software
06.2020 - 04.2022
Technical Support Specialist
AvSight
03.2020 - 05.2020
System Administrator
Atlas Aerospace Accessories, LLC.
10.2018 - 03.2020
Bachelors, Computer Science -
Florida International University - College of Engineering & Computing
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