Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dilcia Orellana

Greenacres,FL

Summary

More than 4 years of experience in customer service, hardworking, trustworthy, organized, & bilingual (English and Spanish). Very detail oriented, familiar with medical terminology, clinical and administrative duties. Quick learner, reliable and able to work in multitasking challenges and responsibilities. Able to work in a team and individually.

Focused professional motivated to deliver seamless and pleasant healthcare experience to patients. Offering extensive background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing, and drawing blood samples and preparing treatment rooms for examinations.

Overview

6
6
years of professional experience

Work History

Medical Assistant

Florida gastro partners
Boynton Beach, Florida
06.2023 - 07.2024
  • Assisted physicians with patient examinations and procedures in a fast-paced environment.
  • Managed patient records using electronic health record systems efficiently and accurately.
  • Scheduled patient appointments, ensuring optimal use of physician time and resources.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.

Customer service representive

Cricket Wireless
Palm Springs, Fl
01.2018 - 01.2022
  • Answering phone calls
  • Cashing in and out
  • Cashier
  • Resolved customer complaints through effective communication and problem-solving.
  • Maintained knowledge of current promotions and product offerings for customer assistance.

Housekeeping
Palm Beach Gardens
01.2019 - 10.2021
  • Keep a clean environment
  • Sanitize
  • Organizing

Education

Medical Assistant -

Medical Institution of Palm Beach
Greenacres, FL
07-2022

Goliath Academy
10.2021

Skills

  • Phlebotomy
  • Organization
  • Customer Service
  • Injections
  • Vital Signs
  • Appointments
  • Weight and Height
  • HIPAA Compliance
  • Patient Scheduling
  • CPR
  • Appointment scheduling
  • Customer relationship management
  • Communication skills
  • Conflict resolution
  • Problem solving

Timeline

Medical Assistant

Florida gastro partners
06.2023 - 07.2024

Housekeeping
01.2019 - 10.2021

Customer service representive

Cricket Wireless
01.2018 - 01.2022

Medical Assistant -

Medical Institution of Palm Beach

Goliath Academy
Dilcia Orellana