Kieticianna Dean
Grand Rapids,MI
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring my medical background and excellent team-building skills to a deadline-driven environment for an opportunity to contribute my skills to a thriving team.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Medical Assistant
Spectrum Health Medical Group- Women's Health
02.2018 - 06.2023
- Documented vital signs and health history for patients in clinic environment.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment.
- Performed medical records management, including filing, organizing and completion of disability/FMLA paperwork.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, ultrasounds as well as inductions of labor and delivery
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Answered telephone calls to offer office information, answer questions, and triaging patient calls.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Filler
Comfort Research
03.2016 - 02.2018
- Received and processed orders for daily order production.
- Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
- Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.
- Attached identification labels to finished packaged items on containers such as lot numbers or shipping destinations.
- Maintained OSHA guidelines
Customer Service
Once Upon a Child
07.2015 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card and check transactions to complete customer purchases.
Customer Service
Best Buy
09.2013 - 01.2015
- Answered customer questions about products and services, helped locate merchandise, promoted key items and join rewards.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Processing credit applications and product protection
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Cerification For Medical Assistant - Medical Assisting
07.2017
- 3.8 GPA
- Honor Roll 2016 and 2017
Diploma - General Studies
06.2011
Skills
- Communication in-person as well as incoming and outgoing phone calls
- Organizational Skills
- Advanced Anatomy and Medical Knowledge
- Patient and Medical Records Management
- Clerical Support- Scheduling, scanning, mailing and faxing
- Surgery Scheduling and Coordination
- EMR Systems
- Understanding of Medical Insurances
- Communicating with Patient Families
- Phlebotomy
- Communicating with Patient Families
- STD Counseling
- Phlebotomy
- Medical Terminology
- Complex Problem-Solving
- Team Management
- Patient Assessments and Management
- Communicating with Patient Families
- STD Counseling
- Phlebotomy
- Medical Terminology
Certification
- RMA - Registered Medical Assistant
- BLS- Basic Life Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Assistant - Spectrum Health Medical Group- Women's Health
02.2018 - 06.2023
Filler - Comfort Research
03.2016 - 02.2018
Customer Service - Once Upon a Child
07.2015 - 12.2015
Customer Service - Best Buy
09.2013 - 01.2015
Ross Medical Education Center - Cerification For Medical Assistant, Medical Assisting
Grandville High School - Diploma, General Studies
- RMA - Registered Medical Assistant
- BLS- Basic Life Support
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