Devon Whitt

Awarded CIO Coin of Excellence in April of 2021.

• Managed multiple operational teams with 66 FTEs. Direct reports included engineers, technicians, specialists, consultants, and supervisors.
• Coordinated technology requirements for COVID vaccination clinics that administered over 172,000 vaccines across Southwest Virginia.
• Collaborated with other leaders to build new change control process based on ITIL best practices.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Partnered with vendors to reduce costs and efficiently manage service lines.
• Planned logistics and recruited personnel to improve operational efficiency, resulting in faster response times and improved customer satisfaction.

Awarded IT Partner of the Year in December of 2017.

• Planned and coordinated major IT deployments as part of new hospital construction, unit redesign, and health system optimization.
• Directed teams of technicians, analysts, and contractors, supporting system maintenance, equipment deployment, & hardware/software validation.
• Provided leadership for research, evaluation, selection, testing and implementation of information systems in support of health system's core business and clinical applications.
• Ensured high-quality experience for application system users by leveraging strong partnerships with vendors and engineering teams.
• Applied proven communication, analytical and problem-solving skills to help identify, communicate and resolve applications issues in order to maximize benefit of IT applications and systems investments.
• Worked with user departments to identify project/system-needs, problem resolution and effective use of application resources.

Promoted from Hardware Technician to Team Lead in May of 2014.

Promoted from Team Lead to Technical Delivery Manager in December of 2014.

• Directed team of 18 field services technicians supporting workstation imaging, equipment deployment, hardware/software validation, and go-live support.
• Lead EMR conversions for two hospitals and 82 physician practices - managed budget for infrastructure and device costs; supervised replacement of all IT hardware.
• Developed and implemented conversion support plans.
• Managed multiple enterprise-priority projects and major hospital conversions.
• Supervised all field services team members working on capital projects.
• Coordinated project tasks and issue resolution with technology services and application management teams.
• Managed ongoing IT support for outpatient practices.