Anthony Fiore
Hamden,Connecticut
Summary
Energetic in all job titles and eager to do the best work for the people working with and for. Mentoring younger children for two years has been a lesson to be patient and persuasive. Being on the New Haven BOE has led me to become well-versed in critical thinking and working through challenging scenarios with creative problem-solving. Working at Chick-Fil-A which is known to be the most hospitable fast food restaurant has allowed me to hone my skills as a people person as I bring positive energy and complete devotion to the guests. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
4
4
years of professional experience
Work History
Team Leader
Chic-Fil-A
05.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Served over 120 guests per hour while focusing on hospitality.
- Have been mentioned numerous times on customer feedback highlighting my consistent 2nd mile service.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Hospitality Specialist
Chic-Fil-A
12.2022 - 05.2023
- Increased customer service ratings significantly through personable service.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Collaborated with various team members to meet guests' requests.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Helped raise the hospitality scores of Chick-Fil-A North Haven by over 2 percent.
Grant Reviewer
The Carolyn Foundation
08.2022 - 04.2023
- Aided assigned grant contacts through technical assistance, research and other support services.
- Reviewed new and amended grant applications.
- Devised and shared focused recommendations with applicants.
- Dealt in properly disbursing funding for local community projects.
Mentor
L.E.A.P
06.2021 - 08.2022
- Worked with children of varying age, interest, skill and developmental levels.
- Worked with 40 children over the course of a year teaching them important skills such as reading and meditating.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Followed established emergency procedures to enable best possible resolution of incidents.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
Board Member
New Haven
05.2020 - 05.2022
- Served as advocate and ambassador for the organization by fully engaging, identifying, and securing resources and partnerships to advance the mission.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Researched potential local, regional, and national funders and assisted in relationship building.
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Represented 22,000 New Haven students
Education
High School Diploma -
High School In The Community
New Haven, CT06.2022
Skills
- Team Leadership
- Positive Engagement
- Facility Operations
- Creative and Energetic
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Group Supervision
- Fast Learner
Timeline
Team Leader
Chic-Fil-A
05.2023 - Current
Hospitality Specialist
Chic-Fil-A
12.2022 - 05.2023
Grant Reviewer
The Carolyn Foundation
08.2022 - 04.2023
Mentor
L.E.A.P
06.2021 - 08.2022
Board Member
New Haven
05.2020 - 05.2022
High School Diploma -
High School In The Community
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