MOHD. DANISH
Delhi
Summary
Ambitious executive with a proven track record in driving innovation and operational excellence. Seeking to leverage leadership experience and strategic vision to enhance organizational performance and drive transformative growth. Solid history of achieving results, adept at identifying opportunities for improvement and implementing effective solutions. Committed to fostering a collaborative and high-performing work environment, dedicated to inspiring teams to exceed expectations and deliver exceptional outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Support Associate
Cogent E-Services Limited
01.2024 - 02.2025
- Company Overview: Axis House, Noida Sector-128
- I am working as CSA for the pilot batch regarding Axis Bank's welcome process at client location in Axis House, where I have to dial outbound calls manually for a selective base of customers to share the valuable guidance on the merger between Citi Bank and Axis Bank.
- After the merger completion, my services were transferred by Client from welcome process to Service Recovery Department where I have to dial outbound calls manually to selective base of customer, to know if their concern is resolved by CSA or not.
- Responded to customer requests for products, services, and company information.
Customer Support Associate
Tech Mahindra
05.2023 - 11.2023
- Company Overview: Noida Sector-62
- I had to make calls by auto dialer to flipkart customers who had requested to call back themselves regarding there concerns, requests and complaints
- I had to tag complaints and requests on each and every call during the same call duration and had to guide best resolutions accordingly
- I had worked as an Aux SME for the Work From Home training batches through Google meets and had to guide them regarding customer care softwares and resolutions for customer on their live calls, so that they can certify as CSA for WFH
- Noida Sector-62
Customer Care Executive
Snapdeal
01.2015 - 05.2016
- Company Overview: Sarita Vihar, Delhi
- I had to receive customer's calls regarding their requests, complaints and questions and provide them the resolutions for the same
- I had to raise complaints and requests, at the same time, during the calls at the system's software and tag the call officially
- I was authorized by an official E-mail ID there to help customers by sending mails to higher authorities in some special and rare cases
- Sarita Vihar, Delhi
Senior Customer Care Executive
Dish TV
12.2010 - 09.2013
- Company Overview: Noida Sector 58
- I got shifted from L1 CCE to L2 CCE at Escalation Department within 6 months
- I had an official E-mail ID from which I had to share customer's issues and requests by E-mails to the top level management including ASM and ZSH and had to take follow ups accordingly
- I had to audit calls to check any wrong information or any communication gap between customer and CCE
- I had received valuable certificates from employer regarding my services such as employ of the year
- Noida Sector 58
Education
High School - High School Diploma
C. B. S. E. Board
01.2003
B. Com - Bachelor's Degree in Commerce (B.Com)
Delhi University
01.2009
Intermediate - Completion of Intermediate Certificate, Participation in extracurricular activities
C. B. S. E. Board
01.2005
Skills
- Exceptional Customer Service
- Strong Verbal Skills
- Strategic Problem Resolution
- Interpersonal Understanding
- Effective Time Management
- Thorough Analytical Approach
- Technical Skillset
- Proficient Task Management
- Resolution Strategy Development
Certification
- Dish Premiere League 2012, Dish TV, 04/01/12
- Dish Premier League 2012, Dish TV, 05/01/24
Awards
Winner of long service award, Dish TV, 01/01/12
Hobbies and Interests
- Writing
- Fondant Artist
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Customer Support Associate
Cogent E-Services Limited
01.2024 - 02.2025
Customer Support Associate
Tech Mahindra
05.2023 - 11.2023
Customer Care Executive
Snapdeal
01.2015 - 05.2016
Senior Customer Care Executive
Dish TV
12.2010 - 09.2013
B. Com - Bachelor's Degree in Commerce (B.Com)
Delhi University
Intermediate - Completion of Intermediate Certificate, Participation in extracurricular activities
C. B. S. E. Board
High School - High School Diploma
C. B. S. E. Board
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