Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Makalia Nash

Atlanta,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I'm passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
years of professional experience

Work History

PlayOn! Sports

Customer Support Associate
03.2023 - Current

Job overview

  • Provided primary customer support to internal and external customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

PlayOn! Sports

Sales Development Representative
04.2022 - 03.2023

Job overview

  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Developed and maintained positive relationships with key decision-makers and influencers.
  • Utilized CRMs to manage sensitive client information and update existing and new client profiles.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Achieved or exceeded company-defined sales quotas.

Extra Space Storage

Store Manager
10.2020 - 04.2022

Job overview

  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Mercedes-Benz Stadium

Sales Representative Team Leader
03.2018 - 08.2020

Job overview

  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Informed customers of promotions to increase sales productivity and volume.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.

DIRECTV

Call Center Representative
04.2016 - 09.2016

Job overview

  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Educated customers on company systems, form completion, and access to services.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

University of West Georgia
Carrollton, GA

MBA from Business Administration And Management
12.2020

University Overview

  • Dean's List Spring 2020
  • 3.5 GPA
  • Study Abroad: Germany, Business Admin

University of West Georgia
Carrollton, GA

Bachelor of Science from Sports Management
12.2019

University Overview

  • Dean's List Fall 2017
  • Dean's List Fall 2018
  • 3.6 GPA
  • Zeta Phi Beta Sorority Inc. Member
  • Student Ambassador Member

Mt San Antonio College
Walnut, CA

Associate of Arts from Kinesiology
05.2015

University Overview

  • Extracurricular Activities: Women's Basketball

Skills

  • Data Analysis and Reporting
  • Multitasking and Time Management
  • Information Security
  • Exceptional Communication and Listening skills
  • Appointment Scheduling
  • Product Sales
  • Customer Service
  • CRM Software (eg Salesforce, HubSpot)

Timeline

Customer Support Associate

PlayOn! Sports
03.2023 - Current

Sales Development Representative

PlayOn! Sports
04.2022 - 03.2023

Store Manager

Extra Space Storage
10.2020 - 04.2022

Sales Representative Team Leader

Mercedes-Benz Stadium
03.2018 - 08.2020

Call Center Representative

DIRECTV
04.2016 - 09.2016

University of West Georgia

MBA from Business Administration And Management

University of West Georgia

Bachelor of Science from Sports Management

Mt San Antonio College

Associate of Arts from Kinesiology

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Makalia Nash