Dea Chappell
Eastpointe,MI
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Team Manager
Majorel USA, Inc
02.2023 - Current
- Supervise and monitor agent attendance, performance, productivity and conduct employee briefings/meetings
- Attend required training sessions for new information and training updates
- Acquire and transfer the knowledge of all tools and associated workflow processes to the team
- Develop and stream procedures
- Coach, motivate, reward, counsel and assist with disciplinary actions as necessary
- Provide quality service to both internal and external customers
- Assist agents with customer interaction in situations requiring special handling
- Ensure uniform understanding and adherence to policies, procedures and company programs
- Ensure completion of departmental duties/tasks in the absence of subordinates/co-workers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed and reported on key performance metrics.
Content Meditation
Majorel USA, Inc
04.2022 - 02.2023
- Responsible for evaluating online social media or advertising content in conjunction with minor policy
- Visually navigate and review images and text-based content through internally developed applications
- Analyze and evaluate the appropriateness of videos, sound, article, or any piece of information for publication;
- Proof read contents before publication/broadcasting and make sure they are not violation company’s code of conduct;
- Work with exceptional attention to detail & deliver optimal quality and productivity levels through data analysis
Social Media Manager
Sharper Associates
06.2021 - 01.2022
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Designed and implemented social media strategies to align with business goals.
Development Team
Infor Global Solution
06.2019 - 08.2020
- Organized notes and wrote emails for team meetings
- Digital designed Infor navigator software using Confluence Software
- Creating wireframes using Balsamiq software
- Updating ticket status for incoming customer software complaints using Jira Software
- Input data of software updates into Knowledge Base System
Education
Bachelor's Degree - Communications, Media Relations
Michigan State University
East Lansing, MI12.2021
High School Diploma -
Ann Arbor Pioneer High School
Ann Arbor, MI06.2017
Skills
- Policy and Procedure Implementation
- Maintaining Compliance
- Operation Monitoring
- Microsoft Office Expertise
- Planning and Implementation
- Quality Assurance and Control
- Conflict Mediation
- Constructive Feedback
- Process Improvement Strategies
- Graphic Design
- Superb Time Management Skills
- Interpersonal Communications
- Multi-Unit Operations Management
Certification
Application Skilled
Microsoft Office, Google Drive, Powerpoint, Marketing/Sales, Graphic Design, Adobe Premiere
Conflict Management
Peer Mediation Certified: If two coworkers are having ongoing disagreements I pull them into a private room where they express their side of the issue, and ultimately help them come to a clear, fair and logical solution. (Conflict Solution).
Peer Intervention Certified, I am certified on how to approach the problem and the proper way to handle it with care.
Completion of Training Courses
Cyber Risk Security Training, Leadership Fundamentals Training, Performance Management Training
Additional Information
- Alpha Kappa Alpha Sorority, Incorporated: Alpha Psi Chapter Apr 2019 - Present Day
- Presidential Scholar: Awarded for cumulative GPA of 4.0 Mar 2018 & Mar 2019
- Honors Convocation Honoree: For outstanding academic achievement Mar 2018 & Mar 2019
- NAACP Freedom Fund Scholar Nov 2014 - Nov 2017
Timeline
Operations Team Manager
Majorel USA, Inc
02.2023 - Current
Content Meditation
Majorel USA, Inc
04.2022 - 02.2023
Social Media Manager
Sharper Associates
06.2021 - 01.2022
Development Team
Infor Global Solution
06.2019 - 08.2020
Bachelor's Degree - Communications, Media Relations
Michigan State University
High School Diploma -
Ann Arbor Pioneer High School