Nnamdi Ifejuka
Lawrenceville,GA
Overview
2
2
years of professional experience
Work History
Operations Team Manager
BD LASKI MOVERS
06.2023 - Current
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Developed and maintained relationships with external customers.
Epic Inpatient CPOE
Atrium Health Charlotte
08.2022 - 08.2022
- Provided At-The-Elbow support to physicians and nurses in Med-Surg Telemetry Unit
- Assist providers in setting up their macros for ROS and Physical Exams and also in customizing their Smart-phrases and preference lists/favorites.
- Elbow support on how to Navigate, customize, document in interactive flow sheets, insert actual dates and times, reconcile meds, give PRN meds, document on patients, discharge and admit patients, request and see transport status etc.
- Assisted providers with Admission, Transfers and Discharge.
- Troubleshooting of issues and escalate to command center and follow up on issues until resolved.
- Assisted in facilitation of order entry, patient profiles for all patients.
- Assisted providers with med reconciliation protocols.
- Assisted Case Manager staff with workflow issues.
- Assisted nurses with patient education and completing admission, transfer and discharge required documentation.
Epic CPOE/Clindoc Go Live Remote Consultant
Fairview Health
07.2021 - 07.2021
- Provided remote support to end users using Cisco Jabber and Cisco Connect
- Respond to end-user questions or issues regarding Beaker, Clin-Doc and other clinical aspects of Epic applications, such as workflow issues, application errors, user access, etc.
- Receive, analyze, and process support requests submitted by end users
- Escalated build related issues to command center for resolution and followed up on trouble tickets and provided status report to end users and supervisors
- Identified system issues and other unique issues, escalated, and resolved as appropriate.
Epic Inpatient CPOE
Providence Health
05.2021 - 05.2021
- Provided At-The-Elbow support to physicians and nurses in Med-Surg Telemetry Unit
- Assist providers in setting up their macros for ROS and Physical Exams and also in customizing their Smartphrases and preference lists/favorites.
- Elbow support on how to Navigate, customize, document in interactive flow sheets, insert actual dates and times, reconcile meds, give PRN meds, document on patients, discharge and admit patients, request and see transport status etc.
- Assisted providers with Admission, Transfers and Discharge.
- Troubleshooting of issues and escalate to command center and follow up on issues until resolved.
- Assisted in facilitation of order entry, patient profiles for all patients.
- Assisted providers with med reconciliation protocols.
- Assisted Case Manager staff with workflow issues
- Assisted nurses with patient education and completing admission, transfer and discharge required documentation.
Education
High School Diploma -
Grayson High School
Loganville, GA05.2022
Skills
- Physical Conditioning
- Team Management Understanding
- Professional Relationships
- Social Media Platforms
- Issue and Resolution Tracking
- Customer Service Skills
- Inventory Procedure Documentation
- Data Conversion
- Troubleshooting Network Issues
- Hardware and Software Repair
Languages
Swahili
Limited Working
Timeline
Operations Team Manager
BD LASKI MOVERS
06.2023 - Current
Epic Inpatient CPOE
Atrium Health Charlotte
08.2022 - 08.2022
Epic CPOE/Clindoc Go Live Remote Consultant
Fairview Health
07.2021 - 07.2021
Epic Inpatient CPOE
Providence Health
05.2021 - 05.2021
High School Diploma -
Grayson High School
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