Zachary Ellis
Ohiopyle,PA
Summary
Creative hospitality and travel industry professional with wealth of outdoor experience. Im a naturally optimistic person offering excellent customer service and public speaking skills with guests to create entertaining and educational experiences.
Overview
5
5
years of professional experience
Work History
Assistant River Operations Manager
Wilderness Voyageurs
Ohiopyle, PA
07.2024 - Current
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Ticket Scanner
Jack Frost Big Boulder
White Haven, PA
01.2024 - Current
- Increased guest satisfaction by addressing concerns promptly and courteously during the ticket scanning process.
- Reduced wait times at entrance points by swiftly identifying errors in printed or digital tickets, facilitating quick resolution or redirection to appropriate staff members.
- Efficiently managed lines to increase the number of customers getting on the lift, reducing wait time for everyone.
Whitewater Rafting Trip Leader
, Pocono Whitewater
05.2020 - Current
- Ability to maintain a calm and composed attitude in difficult situations
- Ability to safely and effectively guide groups of 140+ people on rafts through various rapids
- Years of trip leading experience managing guides throughout the day
- Effectively work well with a wide variety of people and cultures in different types whitewater situations
Bartender Supervisor
The Cauldron
Philadelphia, PA
01.2023 - 09.2023
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Emergency Medical Technician
National Event Services
04.2019 - 04.2021
- Respond to emergency medical situations and provide basic medical care to patients
- Assess patient's condition and determine appropriate course of action
- Transport patients to medical facilities and provide basic care en route
- Monitor patientsʼ vital signs and document changes in patient's condition
- Conducted equipment and vehicle checks to maintain continuous and safe operation
Education
Bachelor of Science - Health Professions
Temple University
05.2022
Skills
- Quality Control Standards
- Safety Guidelines
- Customer Experience
- Ensuring Guest Safety
- Quality Assurance
- Physical Conditioning
- Active Listening
- Scheduling
- Microsoft Office
- Expert Skier
- Expert Kayaker
Timeline
Assistant River Operations Manager
Wilderness Voyageurs
07.2024 - Current
Ticket Scanner
Jack Frost Big Boulder
01.2024 - Current
Bartender Supervisor
The Cauldron
01.2023 - 09.2023
Whitewater Rafting Trip Leader
, Pocono Whitewater
05.2020 - Current
Emergency Medical Technician
National Event Services
04.2019 - 04.2021
Bachelor of Science - Health Professions
Temple University
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