Dea Gjika
Largo,FL
Summary
Hardworking and passionate job seeker with strong organizational skills position. Knowledgeable about product merchandising, payments and handling cash. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Dillard's
09.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Associate
Nordstrom
10.2021 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Order Fulfillment Specialist
The Home Depot Inc
06.2021 - 09.2021
- Checked inventory and selected products from specific locations based upon availability.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to complete timely orders and avoid delays.
- Received returns of damaged and incorrect orders to process replacements.
Education
High School Diploma -
Dertliu
Albania06.2020
Skills
- Customer Order Fulfillment
- Product Packaging
- Customer Needs Assessments
- Credit Card Transaction Processing
- Billing Adjustments and Refunds
- Guest Services
- Selling Skills
- Inventory Control
Certification
- Eyelash Extensions
- Microblading
- Manicure & Pedicure
Timeline
Sales Associate
Dillard's
09.2022 - 06.2023
Customer Service Associate
Nordstrom
10.2021 - 07.2022
Order Fulfillment Specialist
The Home Depot Inc
06.2021 - 09.2021
High School Diploma -
Dertliu