Dea Shala
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clinical Medical Assistant
Physician Partners Of America - Florida Pain Relief
10.2023 - Current
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Tutor Volunteer
NicerFL
02.2024 - Current
- Enhanced students' English language skills by developing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
- Implemented creative teaching strategies tailored to various learning styles to maximize student comprehension and retention of material.
- Boosted student confidence in English communication by providing personalized feedback and guidance on written and spoken tasks.
- Fostered a supportive and inclusive classroom environment where students felt comfortable practicing their language skills openly.
Cashier
Publix
07.2020 - 02.2024
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns.
PATHFINDER VOLUNTEER
HCA Florida Trinity Hospital
01.2020 - 01.2022
- Developed strong communication skills to convey messages to personnel by phone, email or text
- Took newspapers, flowers and other personal items to patients on all floors
- Resolved customer inquires and complaints promptly and with professionalism
- Answered multi-line phone system to respond to inquires and transfer calls to correct departments and personnel.
Education
Current - Health Sciences
University of South Florida
Tampa, FL05.2025
High School Diploma -
J.W Mitchell High School
Trinity, Florida06.2022
Skills
- Multi-Line Telephone System
- Time Management
- Verbal and Written Communication
- Problem Solving
- Electronic Health Records
- Medical terminology in Pain Management
- Language Immersion
- Patient Scheduling
Contact - Education
- Tampa, Florida, 2022- Present, UNIVERSITY OF SOUTH FLORIDA
- Trinity, Florida, 2018-2022, J.W MITCHELL HIGH SCHOOL
Certification
- CCMA - Certified Clinical Medical Assistant
- BLS - Basic Life Support
Languages
Albanian
Native or Bilingual
English
Native or Bilingual
Timeline
Tutor Volunteer
NicerFL
02.2024 - Current
Clinical Medical Assistant
Physician Partners Of America - Florida Pain Relief
10.2023 - Current
Cashier
Publix
07.2020 - 02.2024
PATHFINDER VOLUNTEER
HCA Florida Trinity Hospital
01.2020 - 01.2022
Current - Health Sciences
University of South Florida
High School Diploma -
J.W Mitchell High School
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