DeAaron Roland
Cincinnati,OH
Summary
Results-driven operations and project support professional with a background in coordinating workflows and managing service requests. Possesses a B.A. in Psychology and a minor in Business Management, leveraging research and analytical skills to enhance organizational efficiency. Open to remote roles in Recruiting Coordination, Talent Acquisition Support, Human Resources Administration, and Digital Operations.
Overview
3
3
years of post-secondary education
14
14
years of professional experience
Work History
Level 3 Fiber Optic Utility Locator
Point Broadband Fiber
07.2024 - Current
- Coordinated and prioritized incoming 811 service tickets, reviewing request details and records to ensure timely follow-up.
- Documented completed work, field findings, and exceptions to comply with operational and safety procedures.
- Communicated updates and discrepancies to stakeholders, facilitating timely resolution and maintaining service continuity.
- Compare multiple information sources to identify inconsistencies, evaluate risk, and support informed decisions.
Project Assistant
Southern Cross Inc.
01.2023 - 07.2024
- Coordinated communication among team members to maintain assignment schedules.
- Reviewed records for completeness and facilitated repeatable workflows through documentation and follow-up.
- Updated project databases and organized operational records to ensure accurate tracking and follow-through.
Utility Locate Technician
United Locating Services
01.2023 - 01.2023
- Located underground utility lines using electronic detection equipment and site maps.
- Marked gas, electric, water, and telecom lines with standard paint and flags.
- Reviewed locating tickets and coordinated field routes for United Locating Services crews.
- Conducted field assessments and documented findings to ensure accurate service records and maintain safety in utility operations.
- Ensured adherence to established procedures for safety, investigated discrepancies, and reported findings to uphold compliance and operational integrity.
Truck Driver
PAM Transport
01.2020 - 01.2022
- Operated PAM Transport tractor-trailers on assigned over-the-road routes.
- Coordinated routes and communicated issues to enhance reliability of service delivery.
- Inspected equipment before trips and reported mechanical concerns.
- Maintained operational logs and customer documentation, ensuring compliance with transportation regulations.
- Recorded hours worked daily and trip details using electronic logging systems.
Assembly Line Leader
Port-A-Cool
01.2019 - 01.2020
- Led assembly line work for Port-A-Cool evaporative cooler units.
- Monitored production flow to keep Port-A-Cool assembly tasks moving.
- Inspected parts and finished units for Port-A-Cool quality standards.
- Conducted quality checks and identified process issues to ensure accurate product handling and informed rework decisions.
Order Selector
Performance Food Group
01.2018 - 01.2019
- Picked customer orders using voice picking and handheld RF scanners in PFG warehouse.
- Selected frozen, refrigerated, and dry products for accurate outbound shipments.
- Inspected product codes, lot numbers, and dates before loading pallets.
- Verified order data, quantities, and accuracy using computerized systems.
Computer Lab Assistant
University of Mary Hardin-Baylor
01.2013 - 01.2016
- Supported University of Mary Hardin-Baylor students with campus computer lab assistance
- Delivered user-facing technical support, facilitating computer and software setup and troubleshooting for an enhanced user experience.
- Resolved hardware and software issues for campus lab workstations
- Trained users on lab computers, printers, and university software
Education
Bachelor of Arts - Psychology, Business Management
Northern Kentucky University
Highland Heights , KY 06.2023 - 05.2026
Skills
- Utility Line Detection
- Ticket management
- Issue Escalation
- Workflow coordination
- Database Updates
- Recordkeeping
- Compliance
- Quality Assurance
- Analytical research
- Project Support
- Stakeholder Communication
- Customer Service
Personal Information
Title: HR & Recruiting Support | Operations & Project Coordination
Timeline
Level 3 Fiber Optic Utility Locator
Point Broadband Fiber
07.2024 - Current
Bachelor of Arts - Psychology, Business Management
Northern Kentucky University
06.2023 - 05.2026
Project Assistant
Southern Cross Inc.
01.2023 - 07.2024
Utility Locate Technician
United Locating Services
01.2023 - 01.2023
Truck Driver
PAM Transport
01.2020 - 01.2022
Assembly Line Leader
Port-A-Cool
01.2019 - 01.2020
Order Selector
Performance Food Group
01.2018 - 01.2019
Computer Lab Assistant
University of Mary Hardin-Baylor
01.2013 - 01.2016