DeAdra Lee
Bradenton,FL
Summary
Personable and dedicated Customer Service Representative with years of experience in many different types of roles. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Instacart Shopper
Instacart
07.2022 - Current
- Improved overall efficiency by staying up-to-date on store layouts and inventory changes through regular visits.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
- Navigated challenging traffic situations calmly while ensuring timely deliveries and minimizing delays.
- Fostered strong connections with repeat customers by remembering preferences, offering personalized recommendations, and exceeding expectations for service.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
Education
Associate of Applied Science - Heath and Fitness
McHenry County College
Crystal Lake, ILBachelor of Science -
Illinois State University
Normal, ILSkills
- Excellent Verbal & Written Communication
- Organized
- Efficient
- Building rapport
- Customer Focus
- Data Entry
- Product Knowledge
- Problem-solving abilities
Timeline
Instacart Shopper
Instacart
07.2022 - Current
Associate of Applied Science - Heath and Fitness
McHenry County College
Bachelor of Science -
Illinois State University
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