Deairra Brackens

My name is Deairra Brackens, and I am a dedicated IT professional currently pursuing my education at Ivy Tech Community College with a focus on System Administration. I am also employed at Norton Hospital in the role of Receptionist. In this capacity, I serve as a crucial link between physicians and patients, ensuring smooth communication and efficient processes within the healthcare setting. My responsibilities as a Receptionist at Norton Hospital encompass a wide range of tasks, including but not limited to Phone Handling I am adept at answering incoming calls, determining the nature of patient inquiries, and routing calls appropriately. Appointment Scheduling: I am responsible for scheduling patient appointments, ensuring that their needs and preferences are accommodated. Message Management: I take accurate messages and retrieve patient charts for any messages received, ensuring that important information is promptly conveyed to the appropriate parties. Patient Interaction I greet patients and their family members warmly, creating a welcoming and reassuring atmosphere within the practice. Registration and Insurance I collect and update registration and insurance data in the billing system, ensuring the accuracy of patient information. Patient Flow I play a key role in facilitating the smooth flow of patients within the practice, adhering to age-appropriate principles of growth and development for patients of all ages, according to the practice's specialty. Additionally, I recently completed the Google IT Support Professional Certificate program, which has equipped me with a diverse skill set. This program has enabled me to provide end-to-end customer support, which includes identifying problems, troubleshooting, and debugging various IT issues. These skills are highly transferable and can be applied to enhance IT operations and support within a healthcare environment. I am enthusiastic about leveraging my IT expertise and administrative experience to contribute to the efficient functioning of healthcare systems and to support the needs of both medical professionals and patients.

Google IT Support Professional Certificate
August 2023
coursera

Journey into the thriving field of IT with this program, perfectly tailored for beginners, requiring no prior experience or degree. Acquire essential skills for an entry-level IT job, from computer assembly and wireless networking to customer service and troubleshooting, with the help of professional training designed by Google.