Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Deaisy Cermeno

west valley city

Summary


Experienced with team leadership and cashier management, delivering consistent and efficient store operations. Utilizes effective communication and problem-solving skills to address customer needs and team challenges. Track record of maintaining accurate cash handling and fostering positive work environment.

Overview

17
17
years of professional experience

Work History

Cashier Assistant Manager

ChangsFood2020 Llc
06.2023 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
  • Reduced wait times by implementing effective queue management strategies during peak hours.
  • Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.

Customer Service Representative

Malbis Castellanos Allstate Insurance
02.2021 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Professor of Research Projects

Pedagogical University of Venezuela
10.2008 - 01.2021
  • Enhanced student understanding by designing interactive and engaging lectures.
  • Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
  • Created dynamic learning environment that valued instructor and student interaction.
  • Developed innovative teaching methods tailored to diverse learning styles, enhancing student comprehension and success rates.
  • Used different learning modes and types of technology to engage students in achieving learning outcomes.

Education

Ph.D. - Education

Pedagogical University of Venezuela UPEL-IPB
Horcones Avenue And 64th Street, Barqto, Venezuela
02-2017

Master of Science - Education

Pedagogical University of Venezuela UPEL-IPB
Horcones Avenue And 64th Street, Barqto, Venezuela
01-2008

Bachelor of Science - Education

Pedagogical University of Venezuela UPEL-IPB
Horcones Avenue And 64th Street, Barqto, Venezuela
03-2006

Skills

  • Sales promotion
  • Workplace safety
  • Client support
  • Customer complaint resolution
  • Team leadership
  • Issue resolution
  • Time management
  • Punctual and reliable
  • Customer relations
  • Teamwork and collaboration

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Cashier Assistant Manager

ChangsFood2020 Llc
06.2023 - Current

Customer Service Representative

Malbis Castellanos Allstate Insurance
02.2021 - 05.2023

Professor of Research Projects

Pedagogical University of Venezuela
10.2008 - 01.2021

Ph.D. - Education

Pedagogical University of Venezuela UPEL-IPB

Master of Science - Education

Pedagogical University of Venezuela UPEL-IPB

Bachelor of Science - Education

Pedagogical University of Venezuela UPEL-IPB

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Deaisy Cermeno