DeAisya Gorham
Zachary,LA
Summary
Seeking an externship in a medical practice where I can learn and grown my skills as a medical Assistant. Adept at maintaining HIPAA compliance and excelling in customer service, my tenure at Gonzales Medical Assistant School highlighted my ability to start of improving patient experiences. Leveraging skills in phlebotomy, I've significantly contributed to enhancing care quality and operational efficiency.
Overview
4
4
years of professional experience
Work History
Medical Assistant School
Gonzales Medical Assistant
07.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client ( students )medical history, medication information, symptoms, and allergies.
- Directed patients ( students ) to exam rooms, fielded questions, and prepared for physician ( instructor) examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Customer Service Representative
Loss Prevention Services
12.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Keeping records of customer interactions, processing customer accounts and filing documents
CNA
The Columns Care Center
12.2020 - 02.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
CNA Certification -
Med Advance Training
Baton Rouge, LA03.2024
Phlebotomy Certification -
Lakeshia’s Phlebotomy School
Vicksburg, MS06.2020
Diploma -
Natchez High School
Natchez, MS06.2017
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Clinical Documentation
- Phlebotomy
- Electronic Health Records
- Electronic Medical Records
- Sterilization techniques
Timeline
Medical Assistant School
Gonzales Medical Assistant
07.2024 - Current
Customer Service Representative
Loss Prevention Services
12.2021 - 02.2022
CNA
The Columns Care Center
12.2020 - 02.2021
CNA Certification -
Med Advance Training
Phlebotomy Certification -
Lakeshia’s Phlebotomy School
Diploma -
Natchez High School