Deajhanae Robertson
Los Angeles,CA
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Representative
Local 33
03.2011 - Current
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
- Managed inventory to provide customers with access to products in high demand.
Los Angeles Conversation Corp
La Conversation Corp
02.2009 - 03.2011
- Motivated students with accurate feedback and positive reinforcement.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Monitored student progress and provided feedback and support.
- Assisted students in developing study skills and strategies.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Created personalized lesson plans to meet needs of diverse learners.
- Mentored and coached students with focus on developing independence and self-confidence.
Food Service Worker
Mississippi Soul Food
01.2007 - 01.2009
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Developed and maintained positive relationships with customers to enhance service
- Greeted customers at counter to fulfill requests and answer questions
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
Education
High School Diploma -
Susan Miller Dorsey High School
Los Angeles 06.2006
Skills
- Property Patrol
- Foot and Vehicle Patrol
- Sanitation Checks
- Instructing
- Cooperative Attitude
- Interior and Exterior Patrol
- Effective Working Relationships
- Crime Prevention
- Database Query Software
- Critical Thinking
- Premises Patrols
- Adaptable and Flexible
- Coordination
- Write Reports
- Wireless Technology
- Troubleshooting
- Independent Judgement
- Customer Satisfaction
- Online Learning
- Perimeter Patrol
Timeline
Representative
Local 33
03.2011 - Current
Los Angeles Conversation Corp
La Conversation Corp
02.2009 - 03.2011
Food Service Worker
Mississippi Soul Food
01.2007 - 01.2009
High School Diploma -
Susan Miller Dorsey High School
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