Summary
Overview
Work History
Education
Skills
Timeline
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Dea'Mario Ferguson

Atlanta,GA

Summary

Friendly, efficient, and experienced server with 3+ years in fast-paced dining environments. Proven ability to provide excellent customer service, manage large sections, and support team operations with a positive attitude. Passionate about creating memorable dining experiences. Currently expanding skill set in barbering and personal grooming services.

Observant professional accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment.

Overview

6
6
years of professional experience

Work History

Security Officer

Holloway Law Group
Stockbridge, GA
06.2021 - 02.2024
  • Assisted with opening/closing duties, including cash outs and inventory checks
  • Communicated effectively with kitchen and bar staff to ensure accurate orders
  • Earned multiple customer commendations for outstanding service
  • Patrolled crowds during events to preserve order and promote security.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Maintained accurate logs of all security related activities.
  • Identified suspicious activity to determine appropriate response.

Server

Campbelton seafood market
City, State
02.2020 - 01.2023
  • Maintained clean and organized dining areas, followed sanitation procedures
  • Built repeat clientele through friendly service and attention to detail
  • Trained new staff on menu knowledge and floor procedures
  • Took orders from customers accurately and in a timely manner.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Assisted in training new servers.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Server

Grand Luxe Cafe
Atlanta, GA
03.2018 - 07.2021
  • Delivered exceptional service to guests in a high-volume setting, averaging [X] tables per shift
  • Memorized menu items, specials, and upsold consistently to boost check averages
  • Handled payments, POS transactions, and resolved guest concerns quickly and professionally
  • Took orders from customers accurately and in a timely manner.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Operated POS terminals to input orders, split bills and calculate totals.

Education

Some College (No Degree) -

Profile Institute of Barbering
Atlanta, GA

Bachelor's Coursework - Criminal Justice

Georgia State University
Atlanta, GA

Bachelor's Coursework - History

Clark Atlanta University
Atlanta, GA

Skills

  • Customer Service Excellence
  • Multitasking in Fast-Paced Environments
  • Menu Memorization
  • Conflict Resolution
  • Time Management
  • Team Collaboration
  • Basic Grooming & Barbering Skills (In Progress)
  • Attention to detail
  • Customer service
  • Team collaboration
  • Time management
  • Multitasking and organization
  • High volume dining

Timeline

Security Officer

Holloway Law Group
06.2021 - 02.2024

Server

Campbelton seafood market
02.2020 - 01.2023

Server

Grand Luxe Cafe
03.2018 - 07.2021

Some College (No Degree) -

Profile Institute of Barbering

Bachelor's Coursework - Criminal Justice

Georgia State University

Bachelor's Coursework - History

Clark Atlanta University

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