TAMMIE ROGERS-YARBROUGH
Burnsville,MN
Summary
Customer service and administrative professional with experience in fast-paced environments, including customer communication, data entry, claims processing, records management, and administrative support. Professional, courteous, patient, and calm under pressure, with experience working independently and as part of a team.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Receptionist, Part-Time
BERNARD J. MULCAHY CO.
Eagan, MN
08.2017 - Current
- Answer and direct incoming phone calls while providing prompt, professional service to callers and visitors.
- Managed and distributed mail, faxes, invoices, and emails, ensuring timely delivery and required approvals.
- Maintain the company calendar, including PTO, business travel, meetings, and webinars.
- Use Profit Tool to support customer information, communication, tax-exempt status, invoices, and related activities.
- Provide plan and specification information as requested internally and by customers.
- Maintained accurate CRM data and customer information to support effective communication and service.
- Maintain files for accounts payable, packing slips, freight bills, credit card transactions, and related records.
- Prepared and distributed daily recap and weekly purchase-order due-date reports to inform team of key activities and deadlines.
- Work effectively with others, demonstrate dependability, manage time efficiently, and provide support in other areas as needed.
3rd Shift Evening Transportation Specialist
TRANSPORT CORPORATION OF AMERICA, INC.
Eagan, MN
02.2017
- Dispatched and tracked loads, providing drivers with critical information to ensure safe and timely deliveries.
- Responded to driver messages and resolved problems to support timely customer delivery.
- Communicated customer requirements to drivers and monitored execution to meet delivery standards.
- Communicated critical information to appropriate customers and first- and second-shift employees.
- Accepted freight through EDI, phone, and email and entered data into the system.
- Identified customer solutions, collaborating with peers and Operations to align with customer expectations and commitments.
Data Entry Specialist
DET-TRONICS
Bloomington, MN
06.2016
- Cleaned data backlogs using Excel spreadsheets, keyboarding, and ten-key data entry while maintaining focus, speed, and accuracy.
- Completed projects to investigate, compare, correct, update, and delete account data across computer systems for data accuracy.
- Scanned invoices into digital format for record-keeping and printed documents.
- Participated in meetings to plan actions and streamline project completion.
Education
Certificate - Business Office Management
Concorde Career Institute
Skills
- Customer Service
- Telephone & Email Communication
- CRM & Customer Information
- Reporting
- Administrative Support
- Claims Processing
- Microsoft Excel
- Problem Resolution
- Data Entry
- Records Management
- Scheduling & Calendar Management
- Accounts Payable Support
Personal Information
Title: CUSTOMER SERVICE ADMINISTRATIVE SUPPORT DATA ENTRY
Certification
- Concorde Career Institute — Certificate of Business Office Management
COMMUNITY SERVICE
- Certified Bible School Teacher, K–8th Grade, 2010-2016
- Hospitality Coordinator, Leadership Department, 2009-07, 2011-01
Timeline
Receptionist, Part-Time
BERNARD J. MULCAHY CO.
08.2017 - Current
3rd Shift Evening Transportation Specialist
TRANSPORT CORPORATION OF AMERICA, INC.
02.2017
Data Entry Specialist
DET-TRONICS
06.2016
Certificate - Business Office Management
Concorde Career Institute