26 years Client Facing Service Delivery Manager/Sr. Technician with excellent written and oral communication skills, extensive Customer Service experience, PC/LAN, Troubleshooting, Windows Desktops, Laptops, ITIL Service-Now. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dynamic [Job Title] committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.