Kendrah Ryan
Macomb,MI
Summary
Detail-oriented and analytical Technical Analyst with over 20 years of experience in the financial services industry, specializing in bridging the gap between business needs and technical solutions. Expertise in gathering requirements, designing process workflows, and implementing data-driven solutions to optimize operational efficiency and enhance client experiences. Demonstrated success in collaborating with cross-functional teams to leverage technical tools and applications that support strategic decision-making. Strong understanding of financial systems, regulatory compliance, and risk management ensures alignment with industry standards and best practices.
Overview
23
23
years of professional experience
Work History
IT Technical Analyst
Flagstar Bank
01.2023 - Current
- Analyzed business needs and translated them into technical specifications, optimizing processes and integrating banking systems to enhance service delivery and customer satisfaction.
- Engaged with cross-functional stakeholders to elicit and document requirements for system enhancements and new product launches, aimed at improving process efficiency.
- Created extensive data mapping specifications to support effective integration of core banking systems with third-party APIs and custom applications, enhancing overall data integrity.
- Streamlined communication processes between development teams and business users, effectively interpreting technical concepts to support informed decision-making.
- Designed and implemented comprehensive test plans to ensure system compliance with regulatory standards and enhance user experience.
- Achieved timely project delivery by effectively managing agile ceremonies and tracking project progress. Drove backlog management to align with budgetary goals and project timelines.
- Led incident management initiatives, coordinating on and off-hours support teams to resolve production issues.
Senior System Analyst
Flagstar Bank
04.2012 - 01.2023
- Oversaw development and execution of financial systems supporting auditing, testing, and loan processing functions.
- Assessed and optimized loan originations, loan boarding, and vendor integration processes to streamline operations and eliminate inefficiencies.
- Analyzed system outages to identify root causes and applied corrective actions, ensuring optimal uptime for essential systems.
- Created user-friendly training materials and conducted workshops to drive system adoption and improve user engagement.
- Delivered comprehensive system support to enhance operational efficiency through effective upgrades, patching, troubleshooting, and installations.
Senior Personal Advisor
Community Choice Credit Union
01.2010 - 01.2012
- Facilitated access to a range of financial products, such as loans, deposit accounts, and investments, to enhance financial well-being for individuals and families.
- Coordinated efforts with various departments to develop personalized financial solutions, ensuring alignment with clients' financial goals.
Assistant Banking Center Manager
Bank of America
01.2003 - 01.2008
- Assisted banking center manager in managing daily operations of high-volume branch.
- Led coaching and mentoring initiatives for team of tellers and bankers to enhance sales performance.
- Monitored adherence to Bank of America policies, federal regulations, and audit standards.
- Managed resolution of escalated customer issues to enhance client retention and satisfaction.
- Assisted in daily cash management tasks including balancing teller cash, vault, ATM, TCD/CDM, night drop, and day drop. Supported team members in maintaining accurate financial records. Collaborated with colleagues to ensure smooth end-of-day operations.
- Managed logistics of cash shipments, ensuring timely ordering and meticulous verification.
- Executed teller duties and banking services to deliver exceptional customer service and satisfaction.
- Coordinated cross-functional teams to achieve effective operational merger of LaSalle Bank and Bank of America.
Education
Central Michigan University
Mount Pleasant, MIundefined
Oakland Community College
Royal Oak, MISkills
- Business process analysis
- Requirements analysis and documentation
- Financial Systems (eg, MeridianLink Consumer, Fiserv DNA, Black Knight/MSP, DocuSign, DocMagic, LaserPro, ServiceNow, Salesforce, SmartSheet, Confluence)
- Proficient in Azure DevOps and Jira methodologies
- Effective stakeholder communication
- Critical analysis skills
- Proficient in MS Office and SharePoint
- Financial Platforms: eg, MeridianLink Consumer, Fiserv DNA, Black Knight/MSP, Salesforce, ServiceNow
- Proficient in software development life cycle
- Programming & Databases: XML Scripting, Batch File Scripting, API Scripting, Oracle, SQL
Professional Achievements
- Vendor and Integrations, e.g., Indirect Lending, DocuSign, DocMagic, FirstClose
- Bank Acquisitions
- Conversion of Lending Platforms
Timeline
IT Technical Analyst
Flagstar Bank
01.2023 - Current
Senior System Analyst
Flagstar Bank
04.2012 - 01.2023
Senior Personal Advisor
Community Choice Credit Union
01.2010 - 01.2012
Assistant Banking Center Manager
Bank of America
01.2003 - 01.2008
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Oakland Community College
Central Michigan University