DEAN GIACOPELLI
Milliken,CO
Summary
I am an enthusiastic, experienced customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I believe in enhancing everyday customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Experience Associate
Micheals Craft Store
07.2020 - 08.2022
- Asking customers questions to determine, verify and solve common problems.
- Looking for additional ways to expand products to customers by upselling new products and services.
- Addressing customer inquiries, concerns, and complaints by providing solutions and alternatives.
- Responding to high volume of incoming calls while utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintaining extensive knowledge of company products to recommend items aligned with customer needs.
Visual Merchandiser
Furniture For Life
11.2018 - 08.2022
- Unloading/Loading freight in a safe and efficient manor.
- Creating aesthetically pleasing sales displays to showcase company products and increase sales.
- Ensuring custom displays match the needs of each particular store they are constructed within.
- Safely and regularly moving heavy furnature and display pieces
ASSISTANT MANAGER
Spirit Halloween Super Store
07.2020 - 10.2020
- Monitoring daily cash intake and deposit records, increasing accuracy and reducing discrepancies, as well as ensuring daily cash profits reach the designated location for safekeeping
- Managing and directing sales associates
- Opening/Closing the store
- Mediating any possible disputes between associates and customers to maintain a smooth experience for both parties
- Receiving shipments of product
- Organizing merchandise
- Helping customers with any and all problems or disputes
- Maintaining a clean and orderly sales floor
- Cataloging inventory, being especially thorough during times of receiving shipment
- Maintaining and assembling animatronics
CREW MEMBER
Which Wich Superior Sandwiches
05.2019 - 08.2019
- Assembling and disassembling machinery
- Safely handling cutting and storing various produce
- Operating machinery
- Safely handling cutting and storing various meats
- Maintaining storefront
- Making custom sandwiches and wraps for customers in a timely manner
SALES ASSOCIATE
Spirit Halloween Super Store
10.2018 - 11.2018
- Organizing merchandise
- Helping customers
- Ringing up customers
- Maintaining sales floor
- Cataloging inventory
- Maintaining animatronics
- Assembling animatronics
SHIFT LEADER
Yogurtland
06.2018 - 09.2018
- Training new employees and delegating daily tasks and responsibilities.
- Completing cash and credit card transactions accurately using POS software.
- Resolving customer complaints and issues while offering thoughtful solutions.
- Maintaining and assembling complex machinery as part of opening process.
- Handling and Preparing fresh produce.
STOCK ASSOCIATE
Brookstone
11.2017 - 01.2018
- Maintaining Sales Floor
- Organizing Merchandise
- Maintaining Stock Room
- Organizing Inventory
- Helping Customers
- Organizing Freight
SALES ASSOCIATE
Spirit Halloween Super Store
09.2017 - 11.2017
- Organizing Merchandise
- Helping Customers
- Ringing Up Customers
- Maintaining Sales Floor
- Cataloging Inventory
- Maintaining animatronics
- Assembling animatronics
SEASONAL STOCK ASSOCIATE
Brookstone
11.2016 - 01.2017
- Maintaining Sales Floor
- Organizing Merchandise
- Maintaining Stock Room
- Organizing Inventory
Education
Undergraduate - English
Washington State University
Pullman, WAEnglish CCA Career Program - California | College And Career Advantage Course - English Composition
San Juan Hills High School
San Juan Capistrano, CA07.2018
Engineering Career Program | College And Career Advantage - Engineering (Pre-Engineering)
San Juan Hills High School
San Juan Capistrano, CA07.2018
Skills
- Customer service (5 years)
- Basic Machine Assembly and Maintenance (4 years)
- Store/Shift Management (3 years)
- Handling and receiving freight (5 Years)
- Merchandizing (4 Years)
- Food Preparation/Handling (2 Years)
Accomplishments
- CCA Career Program | College and Career Advantage Course Completion: Art of
- Graphic Design
- Certified to handle and serve food in the state of California Driver's License
- Certified Colorado food handler's card
- Colorado state drivers license
Timeline
Customer Experience Associate
Micheals Craft Store
07.2020 - 08.2022
ASSISTANT MANAGER
Spirit Halloween Super Store
07.2020 - 10.2020
CREW MEMBER
Which Wich Superior Sandwiches
05.2019 - 08.2019
Visual Merchandiser
Furniture For Life
11.2018 - 08.2022
SALES ASSOCIATE
Spirit Halloween Super Store
10.2018 - 11.2018
SHIFT LEADER
Yogurtland
06.2018 - 09.2018
STOCK ASSOCIATE
Brookstone
11.2017 - 01.2018
SALES ASSOCIATE
Spirit Halloween Super Store
09.2017 - 11.2017
SEASONAL STOCK ASSOCIATE
Brookstone
11.2016 - 01.2017
Undergraduate - English
Washington State University
English CCA Career Program - California | College And Career Advantage Course - English Composition
San Juan Hills High School
Engineering Career Program | College And Career Advantage - Engineering (Pre-Engineering)
San Juan Hills High School