Dean Gonzalez
Naples,FL
Summary
- Skilled interpersonal communicator, detail-oriented, & highly organized
- Proficient in Customer Relationship Management Software, maintaining Customer Satisfaction Index, and negotiating for maximum profitability.
- Collaborative team player with a track record of achieving top performance in product penetration, appointment penetration, internet closing ratio, and incoming call closing ratio.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Client Advisor/Sales
Germain Honda
Naples, FL
07.2022 - 08.2024
- Attended and completed Jim Moran & Associates F&I training school and was presented letter of recommendation by Course Instructor
- Negotiated deals start to finish, focusing on maximizing profitability and product penetration on every deal
- Lead team on Appointments set/Showed on a monthly base
- Retained high PVR both Front and Back with a general combined PVR of $4,000.00
- Retained Store and Zone leading Customer Service Index
- Trained New Hires in Process/Execution to achieve high performance in all metrics
- Interviewed new client advisors
- Always within Top 3 Advisors for Units out and Gross
- Generally a total of 20 - 25 advisors.
Client Advisor/Sales
RON'S AUTOMOTIVE
Manchester, MD
09.2021 - 05.2022
- Worked internet leads with high execution on all recorded metrics
- Handled incoming sales calls with a high appointment ratio
- Negotiated deals start to finish, focusing on high profitability and product penetration
- Sustained excellent customer reviews during duration of employment.
Client Advisor/Sales
CAR AMERICA
Laurel, MD
03.2019 - 09.2021
- Worked internet Leads with a high appointment set rate
- Handled incoming sales calls with a high appointment set rate
- Negotiated deals from start to finish
- Provided excellent customer experience and vehicle demonstrations.
Education
Some College (No Degree) - Business Management
Harford Community College
Bel Air, MDFinance
Jim Moran & Associates
Skills
- Presentation Skills
- Closing
- Appointment scheduling
- Management
- Budgeting
- Negotiation
- Employee Orientation
- Time management
- Interviewing
- Sales
- CRM Software
- Customer Relationship Management
- Relationship Management
Certification
Driver's License
Timeline
Senior Client Advisor/Sales
Germain Honda
07.2022 - 08.2024
Client Advisor/Sales
RON'S AUTOMOTIVE
09.2021 - 05.2022
Client Advisor/Sales
CAR AMERICA
03.2019 - 09.2021
Some College (No Degree) - Business Management
Harford Community College
Finance
Jim Moran & Associates
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