Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dean Gonzalez

Naples,FL

Summary

  • Skilled interpersonal communicator, detail-oriented, & highly organized
  • Proficient in Customer Relationship Management Software, maintaining Customer Satisfaction Index, and negotiating for maximum profitability.
  • Collaborative team player with a track record of achieving top performance in product penetration, appointment penetration, internet closing ratio, and incoming call closing ratio.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Client Advisor/Sales

Germain Honda
Naples, FL
07.2022 - 08.2024
  • Attended and completed Jim Moran & Associates F&I training school and was presented letter of recommendation by Course Instructor
  • Negotiated deals start to finish, focusing on maximizing profitability and product penetration on every deal
  • Lead team on Appointments set/Showed on a monthly base
  • Retained high PVR both Front and Back with a general combined PVR of $4,000.00
  • Retained Store and Zone leading Customer Service Index
  • Trained New Hires in Process/Execution to achieve high performance in all metrics
  • Interviewed new client advisors
  • Always within Top 3 Advisors for Units out and Gross
  • Generally a total of 20 - 25 advisors.

Client Advisor/Sales

RON'S AUTOMOTIVE
Manchester, MD
09.2021 - 05.2022
  • Worked internet leads with high execution on all recorded metrics
  • Handled incoming sales calls with a high appointment ratio
  • Negotiated deals start to finish, focusing on high profitability and product penetration
  • Sustained excellent customer reviews during duration of employment.

Client Advisor/Sales

CAR AMERICA
Laurel, MD
03.2019 - 09.2021
  • Worked internet Leads with a high appointment set rate
  • Handled incoming sales calls with a high appointment set rate
  • Negotiated deals from start to finish
  • Provided excellent customer experience and vehicle demonstrations.

Education

Some College (No Degree) - Business Management

Harford Community College
Bel Air, MD

Finance

Jim Moran & Associates

Skills

  • Presentation Skills
  • Closing
  • Appointment scheduling
  • Management
  • Budgeting
  • Negotiation
  • Employee Orientation
  • Time management
  • Interviewing
  • Sales
  • CRM Software
  • Customer Relationship Management
  • Relationship Management

Certification

Driver's License

Timeline

Senior Client Advisor/Sales

Germain Honda
07.2022 - 08.2024

Client Advisor/Sales

RON'S AUTOMOTIVE
09.2021 - 05.2022

Client Advisor/Sales

CAR AMERICA
03.2019 - 09.2021

Some College (No Degree) - Business Management

Harford Community College

Finance

Jim Moran & Associates

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Dean Gonzalez