DEAN HALE
Heber,UT
Summary
Dynamic and results-driven professional with over 25 years of diverse experience in management, client services, and team leadership. Proven track record in enhancing customer engagement and satisfaction across various industries, including wellness, real estate, and sports. Led the Wellness Center at Red Ledges to receive prestigious awards, showcasing ability to drive excellence and foster a high-performing team culture. Former Director of Client Services at Hale Law, skilled in managing marketing and public relations initiatives to enhance brand visibility. Experienced in coaching and mentorship, successfully guiding high school athletes while ensuring academic success. Strong background in sales and marketing, complemented by extensive training in leadership and sales strategies. Committed to community involvement, demonstrated through numerous leadership roles in local organizations. Passionate leader dedicated to achieving organizational goals while fostering collaboration and engagement.
Overview
29
29
years of professional experience
Work History
Wellness Center Manager
RED LEDGES / TROON
05.2023 - 06.2024
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- In charge of fitness attendants, maximizing customer / member satisfaction and engagement.
- Ensured that facility ran smoothly and maintained a status of excellence.
- While under my leadership, the Red Ledges Wellness Center was named 2024 Amenity of the Year by Golf Inc Magazine.
- For the first time in its history, after the Wellness Center was opened, Red Ledges won the 'Troon Prive Facility of the Year.
- My team and I are very proud that we were a big piece in putting Red Ledges over the top and allowing us to win this prestigious award.
Director of Client Services
HALE LAW / APEX TITLE
01.2012 - 04.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients. Managed approximately 30 incoming calls, emails and texts per day from customers.
- Managed social media accounts, marketing, and public relations.
Head Softball Coach
BROOKS DEBARTOLO COLLEGIATE HS
01.2013 - 01.2021
- Responsible for all facets of the softball team including the monitoring of academic progress and fundraising.
- Team had the highest GPA in the school every year.
Realtor
KELLER WILLIAMS REALTY
01.2006 - 01.2016
- Worked as a licensed Real Estate agent, servicing clients in the commercial and residential sector.
- Was constantly a top performer at Keller Williams Realty.
Co-Founder and Vice President / Director of Sales and Marketing
HALE SPORTS, INC.
01.2000 - 01.2006
- In charge of all aspects of sales, communications, marketing and finances.
- Managed relationships with retail locations, sponsored teams and end users.
- Co-designer of the 'Hale Storm' softball bat.
Director / Consultant (Membership and Fundraising)
YMCA
01.1995 - 01.2001
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Hired, trained, and managed 35+ personnel.
- Tasked with budget planning, fundraising, fitness center operations and adult sports programs.
- Recruited new members through community engagement.
Account Executive - Major Accounts
MOTOROLA / BCI COMMUNICATIONS, INC.
01.1997 - 01.1999
- Managed multiple large corporate accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- (Key Accounts Included: Time Warner, Coca-Cola, Tech Date, GTE, University of South Florida, United States Tennis Association).
Licensed Account Executive
HEALTHPLAN SERVICES
01.1996 - 01.1997
- Licensed health agent for the largest third party insurance administrator in the USA.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Senior Account Executive on a joint project with ADP
Education
Bachelor of Arts - Political Science
University of Florida / University of Tampa
Gainesville, FL / Tampa, FLSkills
Operations Management
Staff Leadership
Interdepartmental Collaboration
Facility Management
Sales expertise
Staff Development
Customer Service
Decision-Making
Effective leader
Teamwork and Collaboration
Customer Relations
Product Promotion
Additional Education & Training Certifications
- Motorola Sales Manager Academy
- IBM Sales Training
- ADP Sales Training
- Personality (DiSC) Profile Training
- Leadership Training
- Seminars on Speaking, Time Management, Fund Raising, and Motivational Concepts
Volunteer Experience
- New Tampa Little League, Board of Directors, 01/01/08 - 12/31/13
- New Tampa YMCA, Board of Directors, 01/01/09 - 12/31/11
- Hunter's Green Elementary PTA / Dad's Club, President, 01/01/09 - 12/31/10
- Hunter’s Green Country Club, Board of Governors, 01/01/06 - 12/31/08
- Hunter’s Green Country Club, Tennis & Athletic Committee, 01/01/02 - 12/31/08
- Hunter's Green Country Club, Tennis & Athletic Committee Chairman, 01/01/06 - 12/31/08
- YMCA / First Tee of Tampa Bay, Board of Directors, 01/01/06 - 12/31/07
- YMCA Annual Giving Campaign, Participant, 01/01/92 - 12/31/01
- United Way Campaign Cabinet, Member, 01/01/94 - 12/31/95
- United Way Loaned Executive Alumni Program (LEAP), Board Member and Executive Vice President, 01/01/94 - 12/31/95
- United Way Loaned Executive, 01/01/93
Timeline
Wellness Center Manager
RED LEDGES / TROON
05.2023 - 06.2024
Head Softball Coach
BROOKS DEBARTOLO COLLEGIATE HS
01.2013 - 01.2021
Director of Client Services
HALE LAW / APEX TITLE
01.2012 - 04.2023
Realtor
KELLER WILLIAMS REALTY
01.2006 - 01.2016
Co-Founder and Vice President / Director of Sales and Marketing
HALE SPORTS, INC.
01.2000 - 01.2006
Account Executive - Major Accounts
MOTOROLA / BCI COMMUNICATIONS, INC.
01.1997 - 01.1999
Licensed Account Executive
HEALTHPLAN SERVICES
01.1996 - 01.1997
Director / Consultant (Membership and Fundraising)
YMCA
01.1995 - 01.2001
Bachelor of Arts - Political Science
University of Florida / University of Tampa
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