Dean Hanson

• Led security team to ensure compliance with safety protocols and procedures.
• Developed training programs to enhance staff skills and operational knowledge.
• Conducted regular risk assessments to identify vulnerabilities and improve response strategies.
• Coordinated incident response efforts, minimizing impact on client operations.
• Reduced number of Security Event Notifications when assuming the role.
• Developed and implemented area level matrix (ALM) for multiple buildings.
• Consistently led and attended numerous high profile, client facing meetings.
• Performed comprehensive root cause analyses to enhance understanding of incidents requiring additional focus.
• Managed various personnel issues and conflicts, ensuring adherence to company policies and fostering team cohesion.
• Oversaw daily activities of over 100 security officers, enhancing operational efficiency and safety protocols.
• Oversaw scheduling and payroll management for all officers.

Leveraged Securitas background to enhance efficiency in new site startups.

Oversaw interim STM duties beginning in April 2025, maintaining team performance and project timelines.

Coordinated training efforts with new management (STMs and CSMs) to enhance performance in identified struggling areas.

• Served as a positive role model for new officers, demonstrating professionalism, integrity, and commitment to public service at all times.

• Trained new security personnel on operational protocols and emergency procedures.
• Conducted performance evaluations to enhance team effectiveness and compliance standards.
• Developed training materials tailored to specific client needs and site requirements.
• Implemented safety drills to ensure preparedness for various emergency scenarios.
• Streamlined onboarding process, reducing training time while improving knowledge retention.
• Coordinated with management to assess training needs and address skill gaps effectively.

• Had an excellent attendance record and was always on time for work
• Provided access control for the site by monitoring cameras and other security measures
• Logged and reported journals of various events and activities
• Provided excellent customer service to all vendors on-site
• Supervised other officers on shift and was the direct escalation for any incidents that occurred
• Responded quickly and effectively to emergency situations, ensuring appropriate action is taken.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Understood and followed oral and written directions.
• Always maintained a professional demeanor and is a security professional.
• Collaborated with other departments to ensure that all security measures are up-to-date and adhered to.
• Ensured that all safety protocols were followed at all times within the job site.
• Went above and beyond their outlined job role and aided new incoming officers in learning their roles, including the AO (Administrative Officer) and the STM (Security Team Manager).

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Conducted patrols of the site, responding to any emergencies or alarms.

• Closed down the kitchen and followed the closing checklist for the kitchen stations after each shift
• Checked equipment such as refrigerators and warming lamps for compliance with safe operating levels every shift
• Explained current promotional information and items to patrons.
• Restocked napkins, condiments and utensils at self-service areas during slow periods.
• Was responsible for processing up to a 100 customer orders per day
• Provided each customer with exceptional service by listening to their concerns and answering their questions
• Cleaned and sanitized dishes and utensils, ensuring that there were always enough supplies on hand to meet expected customer demand
• Cleaned and sanitized all work surfaces in between food preparations to avoid cross-contamination and adhere to food safety regulations
• Took customer orders and was responsible for making these orders as well.

• Removed trash and cleaned various areas to keep buildings neat and organized for personnel and visitors
• Ordered all parts, supplies, and tools to maintain inventory
• Completed basic carpentry and other finish work on the building systems to bring the project to a close
• Removed damaged portions of walls, walkways, partitions, and other similar structures in preparation for repairs
• Followed the procedures for using chemical cleaners and power equipment to avoid damaging the floors
• Did minor wall repairs, such as installing drywall and repairing and applying wallpaper, to keep the walls in good shape
• Used sledge hammers, shovels, picks, rakes, weed trimmers, and leaf blowers to maintain the exterior of the facility
• Worked around the county with little supervision, maintaining several city buildings such as the courthouse and the annex.