Dean Hawkins
Amelia,OH
Summary
Recruiting and operations manager with experience leading staffing, candidate selection, training, and daily workforce support across fast-moving teams. Known for improving hiring coordination, guiding new employees, and supporting coverage, safety, and service standards through cross-functional partnership.
Overview
1
1
Certification
41
41
years of professional experience
Work History
Recruiting and Operations Manager
WHC Worldwide LLC, (dba zTrip)
Cincinnati, OH
02.2024 - Current
- Streamlined staffing processes by overseeing recruiting, candidate selection, onboarding, training, and disciplinary action.
- Guided operations staff with direction, training, and support to help meet company objectives.
- Responded to information requests from supervisors by delivering accurate documentation.
- Provided leadership insight and mentoring to newly hired employees to build knowledge of various company programs.
- Managed scheduling and dispatch of drivers to maintain smooth operational flow.
- Tracked trip coverage and assessed service levels during different shifts to ensure reliability.
- Oversaw daily fleet activities for zTrip, facilitating timely transport for customers.
- Enforced safety protocols and upheld company standards to ensure a secure work environment.
Corporate Recruiter
R+L Carriers
Wilmington, OH
04.2021 - 02.2024
- Actively recruiting nationwide for CDL truck drivers, and all related supporting positions up to and including Terminal Manager
- Sourced corporate talent for transportation and logistics roles at freight carrier
- Supported full life cycle recruitment, ensuring timely placements and candidate satisfaction
- Project management for difficult to fill specialized management roles
- Providing upper management with support, direction and innovation on recruiting strategies, processes and techniques
- Screened applicants for skills, availability, and cultural fit with hiring teams
- Coordinated interviews among candidates, hiring managers, and HR partners to streamline hiring process
- Partnered with managers to define staffing needs for R+L Carriers operations
- Guided candidates through background checks, offers, and onboarding paperwork
- Guided development of job descriptions, salary ranges, and interview processes to align with organizational needs
Security Officer
Securitas Security Services Inc. USA
Cincinnati, OH
02.2021 - 04.2021
- Delivered top-tier security services to safeguard clients, staff, assets, and properties.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto the premises.
- Resolved issues promptly and communicated clear information while operating with minimal supervision.
Corporate HR Recruiter
Kroger Corporation
Blue Ash, OH
12.2017 - 02.2021
- Supported hiring initiatives across corporate, divisional, regional, and individual store levels to align talent acquisition with business needs
- Screen candidates, conduct phone interviews for entry level and floor level management positions forwarding qualified candidates to hiring managers for further consideration
- Managed applicant flow to ensure positive candidate experience and adherence to time to fill guidelines
- Prepare and submit job requisitions ensuring accuracy, utilizing Know Me applicant tracking system
- Monitor and assess recruitment processes to enhance time to fill and improve quality of hires
- Ensure compliance to applicable federal and state laws and company regarding recruiting practices
- Assist and support entire recruiting team ensuring applicant information updates in a timely manner
Contract Recruiter
Fairview Health Services
Saint Paul, MN
07.2017 - 12.2017
- Supported full recruiting life cycle for medical positions, ensuring timely placement of qualified candidates
- Utilized various tools and resources to identify and secure top talent across all job openings
- Screened candidate qualifications, facilitated routing, scheduled interviews, and conducted reference checks
- Hire new employees via HIRE applicant tracking system, OIG/EPLS audits for new hires
- Enroll new hire in NEW, update disposition codes and send applicant confirmation and instruction letters
- Obtained authorization for conducting criminal background checks and conduct criminal background check
- Ensure completeness and accuracy of employment forms, entering information in required timeframes
- Answer applicant and manager question promptly providing exceptional customer service.
Senior Talent Acquisition Specialist
Loram Maintenance of Way Inc
Hamel, MN
10.2015 - 03.2017
- Provided strategic guidance to senior management on staffing needs, recruitment processes, and industry trends to align hiring strategies with organizational goals
- Led team of four recruiters, mentoring on effective hiring techniques and processes to enhance candidate selection
- Managed full recruiting life cycle, including sourcing, screening, interviewing, testing, and conducting background checks and drug tests to ensure quality hires
Employee Relations Specialist
Loram Maintenance of Way Inc
Hamel, MN
11.2014 - 10.2015
- Advised senior management on HR issues ensuring fair and equitable treatment of employees in accordance with company policies, federal, state and local laws
- Facilitated resolution of employee relations issues, complaints, and inquiries related to compensation and benefits
- Facilitated conflict resolution strategies to maintain a positive work environment., EEO and labor relations, conducting investigations when needed
- Advised management on strategies for enhancing employee engagement, promotions, performance, and career development
- Supervised employee termination agreements, exit strategies and exit interviews
- Consulted with recruiters on hiring techniques, processes and candidate selection
- Coordinated applicant flow management through Dayforce applicant tracking system to streamline hiring process
Director of Staffing (Interim)
Loram Maintenance of Way
Hamel, MN
01.2014 - 02.2015
- Directed and organized staffing efforts across the company while managing Employee Relations functions
- Facilitated communication with managers, directors, VPs, CFO, and president regarding staffing needs
- Oversaw recruiting budget for advertising and related activities to optimize resource allocation
- Managed scheduling and curriculum of new hire training for field operations ensuring all railroad standards for North America were adhered to
- Provided clients with vehicle selection and completion of forms for purchase and finance
Human Resources Representative/Recruiter
Loram Maintenance of Way Inc
Hamel, MN
01.2007 - 11.2014
- Managed full recruiting life cycle, including application process, testing, background checks and drug test
- Sourced, interviewed and recruited candidates in the areas of Field Operations, Manufacturing and Engineering concentrating on manpower for Lorams rail maintenance fleet
- Evaluated candidates to make informed hiring decisions or provided suitable candidates to appropriate hiring manager
- Trained and mentored new recruiters on hiring techniques, processes and candidate selection
Internet Sales Manager
Main Motors
Anoka, MN
10.2005 - 01.2007
- Managed online leads for Main Motors showroom and digital sales pipeline
- Managed car sales via internet and direct customer interactions
- Guided clients in vehicle selection and facilitated purchase and finance paperwork
- Responded to customer inquiries through email, chat, and phone channels
- Tracked prospects using CRM systems and internet sales software
Human Resources Manager/Recruiter
U. S. Navy
Various US and worldwide locations
09.1985 - 09.2005
- Managed full life cycle recruiting, including candidate contact, interviewing, background checks, placement, career counseling, and start date coordination to ensure a seamless hiring process
- Oversaw recruiting data management to ensure accurate monitoring of qualifications and start dates for timely placement of candidates
- Led and mentored staff of 2 to 15 in Human Resources support using databases, focusing on compensation, benefits, retention, promotions, retirements, personnel qualifications, training records, conflict resolution, and EEO compliance
- Supervised Navy recruiting goals and objectives in the Navy's largest geographical recruiting district, accomplished new contract objective 36 consecutive months to meet Navy's need for personnel
- Manpower manager/Liaison for client commands overseeing personnel placement for up to 5,000 personnel ensuring all required positions were filled in a timely and efficient manner
- Conducted military testing to evaluate candidates' skills and readiness for service to meet military needs and individual career enhancement
Education
MBA - Human Resources Management
Almeda University
BS - Business Administration
Urbana University
Skills
- Talent Acquisition
- HR Sourcing
- ATS
- Ceridian software
- Dayforce
- PeopleSoft
- Kronos
- HRIS
- Benefits Administration
- Interviewing
- Project Team leadership
- Human Resources Team Leadership
- Employee relations
- Performance evaluation
- Leadership
- Microsoft Office
- Interviewing
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
- Top Secret Clearance
- Secret Clearance
- Leasn Six Sigma Greenbelt
Military Service
- Branch: United States Navy
- Rank: E5 (Retired)
Assessments
- Recruiting Proficient
- March 2021
- Managing the candidate sourcing and selection process
- Full results: Proficient
- HR: Compensation & benefits Highly Proficient
- Knowledge of compensation and benefits programs
- Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Accomplishments
- 13 Gold Wreath Awards for superior performance in military recruiting
- 7 Navy Achievement Medals for superior performance
- 9 military letters of commendation
- Navy Outstanding Volunteer Medal
Timeline
Recruiting and Operations Manager
WHC Worldwide LLC, (dba zTrip)
02.2024 - Current
Corporate Recruiter
R+L Carriers
04.2021 - 02.2024
Security Officer
Securitas Security Services Inc. USA
02.2021 - 04.2021
Corporate HR Recruiter
Kroger Corporation
12.2017 - 02.2021
Contract Recruiter
Fairview Health Services
07.2017 - 12.2017
Senior Talent Acquisition Specialist
Loram Maintenance of Way Inc
10.2015 - 03.2017
Employee Relations Specialist
Loram Maintenance of Way Inc
11.2014 - 10.2015
Director of Staffing (Interim)
Loram Maintenance of Way
01.2014 - 02.2015
Human Resources Representative/Recruiter
Loram Maintenance of Way Inc
01.2007 - 11.2014
Internet Sales Manager
Main Motors
10.2005 - 01.2007
Human Resources Manager/Recruiter
U. S. Navy
09.1985 - 09.2005
MBA - Human Resources Management
Almeda University
BS - Business Administration
Urbana University