Dean Hayward
Beech Grove,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Pacers Team Store Lead
Pacers Sports and Entertainment
Indianapolis, IN
09.2021 - Current
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Maintained accurate and attractive merchandise displays to maximize purchases.
- Supervised work of cashiers, training new team members and monitoring performance.
- Received store deliveries and transported items to correct facility locations.
- Resolved customer complaints in a timely manner.
- Dealt with customer complaints and rectified product and service issues.
- Answered customer queries and complaints and provided prompt solutions.
Retail Floor Supervisor
Vans
Greenwood, IN
02.2020 - 10.2022
- Enhanced sales by implementing merchandising and promotional improvements.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Displayed appropriate signage for products and sales promotions.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Updated seasonal displays for windows and mannequins to highlight current product lines.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Package Handler
FedEx
Indianapolis, IN
04.2021 - 07.2021
- Scanned, pushed and loaded items on conveyor line for loading into trailers.
- Checked all outgoing shipments to ensure accuracy of contents.
- Organized packages according to type, size, destination, and other specifications.
Education
High School Diploma -
Beech Grove Sr High School
Beech Grove, IN06.2020
Skills
- Performance improvements
- POS systems operations
- Customer relations
- Building brand awareness
- Coordination
- Adaptable and Flexible
- Attention to Detail
- Customer Assistance
- Inventory Management
- Problem-Solving
Timeline
Pacers Team Store Lead
Pacers Sports and Entertainment
09.2021 - Current
Package Handler
FedEx
04.2021 - 07.2021
Retail Floor Supervisor
Vans
02.2020 - 10.2022
High School Diploma -
Beech Grove Sr High School
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